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“A+++ customer service. My husband and I went in to switch carriers from At&t. When I say Yanna and Tony made this process an easy transition we couldn't be more pleased. Their friendly and professionalism wasn't unnoticed. They made sure our questions were answered along with staying mindful of our needs. Thanks again. Tony, Yanna, and Ty.”
“I went in to trade my phone in. I was instructed to do everything in the app but Bailee was extremely helpful and patient! I really enjoyed her and her customer service was out of this world. Everyone I spoke to there was amazing. Thank you guys so much. They definitely made a lasting impression”
“Harshu helped us so much. Less than an hour left till close and he had 2 customers at once out of the door happily before closing time!! I love the phone he helped us pick out, no complaints. Moreso I'd like to say his customer service skills are exceeding expectations, as well as his hospitality. With a baby running around, he was completely in his element, and the vibe of the store was overly joyful. Will return again because of him!!!”
“The two men at the Telegraph store were so helpful! I had an issue with my brand new iPhone and I probably called the store 8 times for help. They helped as much as they could over the phone then I ended up coming into the store where we resolved the issue. Thank you for your patience and putting up with me.”
“I need a phone for work and mine stopped charging. Well they have a new policy where you gotta download their app. But my phone was dead unable to download it. They found a solution and help me get back to doing my job”
“I went to get a tablet and a kids sync watch. Josh and Tierney were fantastic. They were very patient with me, explained everything, and even set the devices up for me. I would recommend this location to everyone. I recommend it to my sister, who lives in Jefferson County. She will come to this location whenever she needs anything. Thank you, Josh and Tierney. You guys are the best.”
“Amazing service I couldn't believe they were able to transfer stuff from my ancient phone. Also the internet they told me about is faster and cheaper than any of my previous providers. You guys rock!”
“My girlfriend and I had a great experience at this location! The store manager heard our issues that we were having with another company, and offered us an amazing solution! We walked in with questions and came out T-Mobile customers! The representative that was also helping us was very nice as well!”
“Excellent customer service. Trish went above and beyond getting us set up with new phones and plans. She even providedher personal contact information to make this process seem less. Compared to AT&T, T-Mobiles customer service and plans far exceed any competitors. Kewon was also very helpful when Trish was not around!”
“After getting passed around between Apple, Phone Repair shops, and other T-Mobile locations, getting support from Zak was a game changer! He was so incredibly helpful and talked us through the process of getting a new phone easily. THANK YOU so much, we will be returning to him in the future if need anything.”
“Anel helped me out way more than I personally thought was going to be done. He made the whole process extremely easy and seemless. We had great conversations and he did not judge me for being old and not knowing how to use a phone. I recommend this T-mobile and Anel to anyone who needs anything!!!”
“Manager there is a big fella. He is super rude. Pushy. And everything wrong with sales and why people don't want to go to stores. Stef took care of us and told us we didn't have to spend anything our issue was covered under warranty. See Stef or anyone other than darell”
“I visited this location about a week ago and it’s been on my mind to make sure I give feedback on my experience. From the moment I walked in I was greeted by everyone, the store was clean and well organized. I was able to work with Isaac who was very kind & professional. He gave me options & told me about the offers that best fit my needs. I didn’t feel like “just a sale” in this interaction; I genuinely got help and it worked out for me & (I hope) for him, too. I do plan to go back and work with Issac in the future for other services I’m interested in. Thank you Lindell T-Mobile for helping me get through a stressful moment.
I was not incentivized or asked to do this. If my experience was bad I would’ve said something so I’m saying something bc my experience was WONDERFULLY MADE by a young man who probably thought he’s just doing his job.”
“The lady in there was so helpful she had very good customer service and I was able to get me and my family phones for a great price thank you boost mobile ??”
“Professional, AMAZING Service! I want to convey how happy I am to have come to this store on S. Grand. Brandon is Amazing! A consummate professional. I am happy to be back with the Apple family and back in business!”
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“I was ready to leave Verizon due to some issues and went in the store to figure out what I needed. Ended up having an amazing experience at this store with Brenden there helping me. He walked me through everything I asked. Showed me a breakdown of my bill and gave me all the different options. Ended up with a new phone and a lower bill!”