“I don't even know where to begin. I live in Tangier, Morocco. I keep my Verizon service bc I have other people on my account. For some reason, when I travel back to the united states in back to morocco I lose the ability to receive phone calls. The last time this happened, a verizon case manager was able to rectify the situation in a couple of weeks. This time it has been a month and a 1. I have been unable to reach a live person to help me. I can call out. Out of desperation, I decided to reach out to the local Verizon. Store the way I bought my phone and there. I found the store manager, Jeff Cineus. He has literally been a lifesaver, and my only connection to anyone with a pulse at verizon. I have been detached from all people able to call me from the united states. He has gone above and beyond. Spending hours on hold with me. Spending hours on threeway, conversations, just so I can speak to someone at verizon. All while still trying to do his job in the store. Words cannot explain how grateful I am to Jeff. I don't know what you do for people who go above and beyond. But whatever it is, you need to multiply it by a thousand and do it for Jeff. My phone is still not working and jeff.Just got back from vacation and has already been in contact with me to see if i'm okay. Do something for this man. When he went on vacation, I literally cried because I knew that I was not going to have anyone able to help me. Thank you, Jeff. 🙏”
“I bought a new phone on Amazon, went to a store in San Francisco, and they inserted an incompatible simcard. I didn't discover this problem until I was in St. Peters. This store replaced the simcard for free - with no trouble whatsoever - and made sure my days-long-ordeal attempting to activate my new phone would prove a success. I am very grateful for their help.”
“The customer care has always been great every time I've gone there i got my phone plan with no issues and they even helped me change my screen protector for free.”
“I went yesterday on father's day and thank for help with phone thing. Got a new phone galaxy s26 and she very helpful but I forgot name so she did great! Very helpful! 😀”