Macy's at Rogue Valley Mall offers a first class selection of top fashion brands, housewares, and gifts in a clean store. However, customer experiences vary significantly. Some report excellent customer service, with employees providing pleasant, professional, and genuine help that makes a difficult shopping experience seem easy. These employees are noted for their excellent assistance and deserve recognition. Other experiences are lackluster and basic. The store can feel sparse with a tired selection of the same merchandise, and employees are few and far between. More seriously, some customers find the store untrustworthy, reporting problems with online order pickups where service was not consistent or fast, and issues with resolving past transactions. This has led to a sentiment that it is an untrustworthy department store.
Typical Macy’s nothing special, but the staff was quite friendly
December 2025
Nancy in the perfume department was so sweet during my visit today!
December 2025
12/21/25. My wife had some makeup she needed to take back to exchange she was thinking they would just tell her to throw it away but they didn’t the lady stepped right up and took care of her exchange it the lady was so professional my wife said when she needs more makeup she always go see Lanie she was AWESOME
