Macy's at Rogue Valley Mall offers a first class selection of top fashion brands, housewares, and gifts in a clean store. However, customer experiences vary significantly. Some report excellent customer service, with employees providing pleasant, professional, and genuine help that makes a difficult shopping experience seem easy. These employees are noted for their excellent assistance and deserve recognition. Other experiences are lackluster and basic. The store can feel sparse with a tired selection of the same merchandise, and employees are few and far between. More seriously, some customers find the store untrustworthy, reporting problems with online order pickups where service was not consistent or fast, and issues with resolving past transactions. This has led to a sentiment that it is an untrustworthy department store.
