“Great customer service. They are always ready to help you find what your looking for. Knowledgeable and friendly staff. There store hours are perfect, open early and close late.”
“I was in to pickup a bag of horse pellets 2 days ago at the Belgrade retail store & was given the wrong loading ticket after I had made a change to the size pellet I wanted. The patience & helpfulness from Logan at the loading dock after realizing I was given the wrong ticket was outstanding! Together we found the pellets I needed. Had he been busier at that time could have brought on unnecessary frustration on both our parts & delaying customers waiting after me. He went the extra mile coming back into the store with me while we cleared up the ticket issues as well. Good help is hard to come by & keep! Thanks again Logan for exceeding my expectations! Appreciate it.”
“Very nice big store with an amazing variety of items. Unique souvenirs, candy, sauces and seasonings, huge selection of Meyer's Cleaning products and housewares. Definitely was impressed by what they have”
“Bought my first pair of boots today! Betsy helped me out and walked me through 7 different pairs with different price ranges and told me exactly how they were supposed to fit and feel! Didn’t rush me at all and even helped me when I left to think about it and came back a few hours later!”
“I had generator exchange and large purchase of other heavy items... the entire team was nothing but helpful. From locating the items I needed to loading the things into my rv, Paige, Steven, and Mason were great to work with.”
“I’ve never written a review before but this company really deserves some recognition. Ace is a frequent stop of mine lately as I live close by and am trying to refurbish furniture. I’ve just started and am extremely uneducated in the area of refurbishing. I’m aware of that and often feel insecure or stupid asking about tools etc. All of the employees consistently respond isn’t just helpful and polite. They are excited and their help and advice has passion behind it. I imagine they treat everyone who comes in like that and to consistently keep that level of character all day is really special. What gave me the push to write this review is an incident recently that they handled in a truly upstanding, moral, ethical, and rare way in this day and age. Without getting too detailed I had a man follow me to the checkout line and listen for my phone number whilst I was giving it to the cashier for my membership. I was completely unaware of this until he texted and admitted in a way that he had followed me, listened to my number and wanted to pursue something. I called Ace as not only does that feel violating but I doubt they want customers who behave like that. They immediately prioritized it. They apologized (which they had no reason too, not their fault a creepy man came in) and made sure it made its way to the top. I emailed the information as they asked for it immediately (screenshots etc) and they were above proficient at making sure that will never happen again and even offering multiple ways for me to feel safe when I go in there next. I won’t utilize that because I think the situation was handled (thanks to them). But they did not need to go out of their way to do that, and they did in the kindest manner possible. Also shout out to the woman (cannot remember her name I’m sorry) who I had that last convo with. You’re awesome. Anyways, ridiculously long review but they deserve to be praised in a world where businesses have lost their ethics and human decency. If you need hardware etc, GO TO ACE. They have the best employees, are a great company, have consistent integrity, great tools, and great management.”
“Murdochs and their employees have never let me down! The customer service is amazing and the guys working with the firearms are always so helpful. Recently Jeff helped me get through a purchase and made it a point to make sure everything was taken care of. He knows his stuff too!”
“Alan is the absolute best! And Seth is too! I had the best experience at the hardware store with a complicated project. They were patient, kind, and so knowledgeable. Thank you so much!”
“I walked in and without even saying anything the manager took one look at me and knew what I was looking for crazy good service and super friendly spoke to him for a while, your company is lucky to have such a hard working family man in there store”
“Earlier this evening, my boyfriend and picked up 4 dining room chairs. The staff was extremely friendly and helpful with our online order. Wonderful staff and we will continue to make purchases there!”
“I had a great experience at this location! The employees are always eager to help and go the extra mile to ensure you get exactly what you need. Edgar at the pro desk was especially friendly and professional. He took the time to assist me with a lumber cut, which I really appreciated. The store itself is well-lit and clean, making for a pleasant shopping environment. It's clear that they truly value their customers!”
“Brannen was the absolute best and so professional helping my fiance get his mobile order ready for pickup. Anyone around here knows you gotta drive to get anywhere, and our commute is an hour. We are so grateful for an awesome experience!!”
“Earlier this evening, my boyfriend and picked up 4 dining room chairs. The staff was extremely friendly and helpful with our online order. Wonderful staff and we will continue to make purchases there!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.