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August 2023
Long wait times...even if the line isn't that long. The top 10 worst customer service experiences I've ever encountered. Holly was rude, smug, judgmental, and threatening. She and her employees lacked empathy along with any customer service skills. Do not rent from Hertz, Dollar, or Thrifty as they are at the same counter.
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August 2021
Could not leave West Yellowstone until 2 hours before the car was due back. They said if i returned the car 1 minute late, I would owe an extra $600. Ridiculous.
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August 2020
Terrible experience.Returned the car, on time but was charged for an extra day.receipt was never e-mailed as agreed, and I had to find out about this charge through my credit card company.No response from customer support after MULTIPLE attempts.STAY AWAY
