Lowe's is a go-to destination for home improvement needs in Billings, MT. Customers can find a wide selection of gardening supplies, appliances, paint colors, and patio furniture. However, experiences at this location can vary. Some shoppers have noted that the store is similar to other Lowe's, with the expected range of products. Issues with the website's inventory accuracy and item locations have caused some frustration, as one customer had difficulty finding an item listed as in stock. Customer service experiences have also been mixed. While some employees are helpful and knowledgeable, particularly in the appliance section, others have been described as impatient and unprofessional. One customer's interaction in the paint department raised concerns about the quality of service and product mixing. Despite these challenges, the store remains a popular choice for DIY projects and home upgrades, with a diverse inventory and generally helpful staff. Shoppers are encouraged to visit for their home improvement projects while being mindful of potential inconsistencies in customer service.
Returns process is super easy. Quality of tools is generally mediocre.
November 2024
Typical Lowe's. They had what I went there for. It's not any different than any other Lowe's that I've been to.
November 2024
The website lists the wrong location in the store for my item but it was close enough that I found it. Also said 12 in stock, but I got the only one on the shelf so there is either 11 in the back or they need to do inventory.
