Home Improvements in Billings, MT

“The employees and their attitude towards customer service/satisfaction are 5 Stars. I purchased a chicken coop online out of state and they held onto it for me until we could pick up. I was blown away by friendly greetings the moment we walked through the doors. That’s not something I’ve experienced in a long time from other TSCs (do better St. Joe, MO!!! You guys in particular act like it’s a sin for customers to walk through the door). When we opened the box, the coop was damaged. We called and they all made it their mission to take care of us and make it right!!! My drive to them is an hour away and really looking forward to dealing with them in the future.”

“One employee (didn't get his name unfortunately) passed me walking back to plumbing area and asked if I knew where to go for what I needed (I did). I appreciate being asked though.

And I found what I needed.”

“Andrea in the paint department was absolutely wonderful to work with. We went in the day prior and asked another girl to help us find these paint samples we saw online and the girl did not want to help us, told us she couldn’t look up where the sample cards were as we looked for about 45 min trying to find two colors. She then told us she could mix them and so we had her do that. Long story short they were not the right colors and we bought 3 gallons. We came back today and spoke to Andrea to let her know what happened and not only did she refund us the full amount, she went out of her way to help us find new samples, comped us all of those, also gave us some sheets to put on wall to test paint first and then you can peel them off, and some paint pens too. She was so so helpful and apologetic that we didn’t get that type of service the day before. Thank you so much Andrea, because of you we will definitely be coming back to Home Depot.”

“I usually get a lot of anxiety every time I have to come to this store. The workers are usually not friendly and seem like they don’t want to be there, but today was different. Dwayne who works in the lock area department went above and beyond to help me find everything I needed today! He was so knowledgeable, helpful and nice. I learned so much about locks and left with all the products I needed! It’s so hard to find that level of excellent customer service anymore! Huge thank you to Dwayne!
Also, the young man working the self checkout was so pleasant.”