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“i think it was Lauryn that helped me tonight this store always impresses . I bought my ROK form case here had same spectacular experience i did and returned tonight with my kiddo and her new iphone 16 . they helped put a screen protector, find the perfect case for her and camera protectors installed OTD , in 15 min treated like royalty . ? wouldn't get my accessories anywhere else then the Shilo / zoo verizon!”
“Went in looking to signup and upgrade my phone. It was a windy day, had troubles loosing internet, but didn’t keep Anthony down. He talked me through the process, and made it an easy transaction with some laughs between.”
“Aaron was THE man, best experience you could ask for in a Store. Very knowledgeable and swift with service. I highly recommend using this as your main Verizon Store!”
“During a break from work I dropped off my phone with broken screen and had it back in less than the time promised, barely took an hour to get it fixed like new! I will refer others here and throw any business I can Kyle's way. AAA +++”
“I have worked with Josh at the Lockwood location for many years. He is so professional and knowledgeable. I handle the phones for the company I works for and he has done an outstanding job. Whenever I contact him with questions or concerns he is always able to help me with any issue. He also keeps an eye on my account and makes sure I get the best rates, phones, etc… for my company. I would recommend this location for all your cellular needs. The get an A+ from me! Keep up the great work Josh and the entire team at the Lockwood location.”
“Outstanding! Fixed an APP problem that AT&T and the APP support team couldn’t, over several months and many attempts. Took him about a minute and refused to charge me. Nuff said.”
“Dallas and his manager Tad both tried to help me recover lost funds from a miscommunication error that resulted in my entire installment plan being cancelled and my entire phone being charged to my account. Even though their hands were tied and there was nothing they could do to help me (which I had assumed might be the case before I went in) they made calls and spent time trying to help me come up with any way they could to try to reimburse me.”
“Logan was awesome. Replaced my iPhone 16 Pro Max screen in about 4 minutes. Still expensive but cheaper than Best Buy, and you aren’t paying for his 4 minutes of time, you’re paying for however many years of working on electronic he has under his belt to be able to do it in 4 minutes.”
“Back in October i purchased a new phone
They told me I would get $1000 credit for trade in for my iPhone
They were lying. They took my iPhone and apparently I can not get it back and I will not get the $1000 credit
The two new guys there helped me out. Set me up with a new phone. They were not the people that stoled my iPhone
.”
“My husband and I switched 7 lines from Verizon and I can not tell you enough how wonderful this store was to us and our kids who started to get antsy! They gave us stickers and let the kids color and play games on the phones all while answering our questions and handling other customers as well. Never thought we would have so much fun at a phone store! I’ll be referring all out family and friends.”
“Tierra was amazing- I wish I had her each time I dealt with AT&T. Added a line to my account she made it painless- offered great deals that were going on to ensure I had the knowledge on what they were offering.Great customer service!!”
“Personally I think the service I received was amazing, the manager was very honest with me about my bill, and even helped me lower it drastically. This is the best service I have received at an At&t store!”
“My man Colton is a super hero in bright pink. I have always gotten amazing customer service and all my problems resolved. I will only ever come to this store and the amazing people that work there for my phone needs. Thanks a million”
“Thank you for being open according to your posted hours super helpful in a tight pinch I'll be driving across town to this business for my needs feom now on”
“I went in to transfer my number from Straight Talk to Cricket and Morgan helped me, she went above and beyond by dealing with ST customer service, who at one point kept her on hold for 46 minutes while she was attempting to get a transfer code so I could keep my same phone number, I was ready to give up and get a new number but Morgan kept calling them back and was finally able to get the code and kept my number for me. She was very nice even while dealing with their less than professional CS agents at Straight Talk. I would highly recommend the store on Main Street to anyone.”
“Daniel is absolutely amazing, He is knowledgeable about every phone in the store and truly cares about his customers. I have never been treated so kindly before. I had an issue with my daughters phone and he went above and beyond to try and get her phone working before suggesting a new phone. Absoulutely the best service!!!!”
“My son has been having issues with his total wireless phone. Even though they do not normally deal with this type of issue, the gentleman was very helpful and patient while we tried to resolve the problem.”
“The 5 stars is for Anna, who helped us today, set up our Spectrum mobile, which by the way will save us about $110 a month from what we were paying with At&t. Now, was the store staffed well, and were things running efficiently? No, not really, but also, the two gals that were working, were working their butts off. And it's not their fault that their iPad was not working properly to que customers into proper lines. They pivoted and used a good old fashioned pen and paper to create a list of people to get to. Hurray! I think many of us just had no idea how many other people would be there on any given day to, return equipment, ask questions, get mobile set up, etc, etc. These two women were great, despite the grumbling and obnoxious behavior by the few that decided they want to be angry today. Did we spend 2.5+ hours at the Spectrum store today? Yes, was it fine and good and just something that needed to be done? Yes. Did Anna do her best being patient and fun and knowledgeable and multitasking? Yes, bravo Anna! Give her a raise! Keep her happy! More people like Anna!”
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“They were very helpful. Good advice and saved use money. And had the products we wanted in stock. And the watch they didn't have waas orderd and arrived quickly”