Verizon in Billings offers a variety of mobile, 5G home internet, and business services. Customers appreciate the quick and friendly service, even during busy times. Many have reported being helped right away, with some visits taking as little as 15 minutes. Staff members like Alisa, Kolby, and Kyle have been praised for their outstanding customer service. Customers have also found the home internet service to be better and cheaper than other providers. However, there have been concerns about fees for mistakes made by Verizon, such as a restocking fee for an incorrectly sent tablet. Overall, the store provides a positive experience for those seeking assistance with their technology needs.
Great people! Great service! Would highly recommend
November 2024
My sympathies to any Verizon customers who are depending on this corporate store. I just wanted to buy a screen protector and there was a two-hour wait to talk with an associate.
Drove right across King to AT&T, walked in, picked out my own screen protector, and checked out within two minutes 🙌
November 2024
My son has been having issues with his total wireless phone. Even though they do not normally deal with this type of issue, the gentleman was very helpful and patient while we tried to resolve the problem.
