Verizon in Billings offers a variety of mobile, 5G home internet, and business services. Customers appreciate the quick and friendly service, even during busy times. Many have reported being helped right away, with some visits taking as little as 15 minutes. Staff members like Alisa, Kolby, and Kyle have been praised for their outstanding customer service. Customers have also found the home internet service to be better and cheaper than other providers. However, there have been concerns about fees for mistakes made by Verizon, such as a restocking fee for an incorrectly sent tablet. Overall, the store provides a positive experience for those seeking assistance with their technology needs.