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“i think it was Lauryn that helped me tonight this store always impresses . I bought my ROK form case here had same spectacular experience i did and returned tonight with my kiddo and her new iphone 16 . they helped put a screen protector, find the perfect case for her and camera protectors installed OTD , in 15 min treated like royalty . ? wouldn't get my accessories anywhere else then the Shilo / zoo verizon!”
“I was helped by Will. He was perfect and so helpful. He is a good listener, very knowledgeable and extremely kind. He walked me through all the options for my circumstances and helped ease a stressful situation for ne. It was the best customer service I've ever had at Verizon store (EVER) and was a top 5 customer service experience of my life. Thank you Will!”
“Tyler c at Verizon on 17th and Grand is extremely helpful and kind I would highly recommend him to he a manager he is extremely good to elderly people to. The best Verizon person I have ever used”
“Dallas and the Verizon store in Lockwood, MT continue to provide excellent and timely service. As a long time Verizon customer I have most pleased by far with the service provided by the Lockwood, MT store.”
“Ok so I just had the greatest customer experience ever, I walked in to get my charging port fixed, he looks at it and says the metal bit inside is bent, pulls out his tweezers and bends it back, tests the port which is working again, then dosent charge anything and just asks that I leave him a good review on google”
10AM - 6PM
111 S 24th St W Unit 25, Billings
Mobile Phones
“Outstanding! Fixed an APP problem that AT&T and the APP support team couldn’t, over several months and many attempts. Took him about a minute and refused to charge me. Nuff said.”
“Logan was great! He replaced my iPhone screen in just 15 minutes, and the service was quick, professional, and hassle-free. Highly recommend for anyone needing fast cell phone repair.”
“Pamela was very helpful! We were in and out in under half an hour after buying 2 new phones. We always chose this at&t store. Everyone is very polite and really know their stuff!!”
“Back in October i purchased a new phone
They told me I would get $1000 credit for trade in for my iPhone
They were lying. They took my iPhone and apparently I can not get it back and I will not get the $1000 credit
The two new guys there helped me out. Set me up with a new phone. They were not the people that stoled my iPhone
.”
“My husband and I switched 7 lines from Verizon and I can not tell you enough how wonderful this store was to us and our kids who started to get antsy! They gave us stickers and let the kids color and play games on the phones all while answering our questions and handling other customers as well. Never thought we would have so much fun at a phone store! I’ll be referring all out family and friends.”
“Tierra was amazing- I wish I had her each time I dealt with AT&T. Added a line to my account she made it painless- offered great deals that were going on to ensure I had the knowledge on what they were offering.Great customer service!!”
“Morgan, the store manager thank you for helping us deal with switching from T-Mobile to cricket. She went above and beyond to help us. Highly recommend this store. Highly recommend cricket.”
“I went in to transfer my number from Straight Talk to Cricket and Morgan helped me, she went above and beyond by dealing with ST customer service, who at one point kept her on hold for 46 minutes while she was attempting to get a transfer code so I could keep my same phone number, I was ready to give up and get a new number but Morgan kept calling them back and was finally able to get the code and kept my number for me. She was very nice even while dealing with their less than professional CS agents at Straight Talk. I would highly recommend the store on Main Street to anyone.”
“These guys were super helpful in fixing my esim issue after it had reoccurred and customer service online hasn't been able to permanently resolve it. Shout out to Jozlyn8n for her excellent service and fixing my issue in minutes and I thought they had a decent accessories display too. I'd like to see more Google phone accessories but that's my problem since it's a niche choice.”
“Colton was really helpful today. I went in with my problem and he did his best to remedy it then went above and beyond by giving me alternatives to my issue. I appreciate that he was on staff today. It made my life really easy.”
“Excellent customer service! Greeted at soon as we walked in, Bobby helped us get a new phone for an elder relative in our care. He was genuinely concerned for our relatives needs and set the phone up to protect him from scammers! Wonderful human…the entire staff was friendly and I recommend going to this store.”
“Taylor showed patience, kindness, and educated me while I transitioned into an iPhone from an android. Very satisfied with the quality of customer service from her, as I have had a bad experience with another tech at this location. She got me set up after a technical malfunction with device. And made transition easy and fast. Highly recommend meeting with Taylor at the Westend location!”
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“I was going to set everything up online because I hate sitting in a store. I am so glad we went it. Dylan at the heights store made everything so easy and saved me so much money. He was so helpful and was it actually enjoyable to be there! I definitely recommend going in store to get the best deals and Dylan was amazing!”