First Security Bank, part of the Glacier family since 2018, is dedicated to serving local communities with a personal touch and friendly service. Customers appreciate the bank's commitment to community support, as demonstrated by its long-time sponsorship of local nonprofits like Hope & The Holidays, which helps families in need. The bank’s generosity has made a significant impact during the holiday season, bringing joy to many. Customer feedback highlights exceptional service from employees like Lila and Austin Matthews, who are praised for their attentiveness, professionalism, and ability to explain banking processes clearly. Many customers report feeling valued and welcomed, noting that the staff’s positive attitudes contribute to an excellent banking experience. However, some customers have expressed concerns regarding the bank's online banking app, describing it as cumbersome and slow. Although there were issues with the app's functionality, recent updates have brought noticeable improvements, making the banking experience smoother. Overall, First Security Bank combines strong community involvement with dedicated customer service, making it a significant player in the banking landscape, especially for those who appreciate a personal banking experience.
Nicholas Goodman was very helpful and good at his job, and rlly went above and beyond to help me. However, I called twice this month about a question I had and I was told misinformation both times. I think it’s important that the people in the call center are on the same page as the people in the bank.
September 2025
Just needed change. Excellent and friendly service.
December 2023
Please open your Main Street drive through until 6pm again! People who work downtown and are done at 5 frequented the drive through. Otherwise great branch!
