REI in Bozeman is a place to shop for outdoor gear, known for its helpful and kind staff with great attitudes. The store focuses more on snow sports and mountain biking compared to other locations. While service is generally pretty good, experiences can vary. The store offers a quick and easy ski shop and a wonderful membership service. Customers appreciate the 100% satisfaction guarantee, which makes returns easy. The staff is friendly and will go out of their way to help find essentials, from hiking socks to gear for trips. However, the selection can be disappointing in some departments, like bikes, and the store has a smaller footprint with far less to choose from than some other REI locations. Prices are comparable to all other REI stores.
Alex always has the best attitude and First Class Service. Second to None. He is an Asset to REI. Please commend him for his efforts in representing your store to the highest level.
April 2026
Great clearance selection! REI has such a great return policy, too. One-stop shop for all your outdoor needs.
March 2026
Great store & great customer service. Gary was super kind and helpful & took the time to help me sign up for a credit card!!
