The Verizon store in Great Falls provides mobile, 5G home internet, and business services. Customers can schedule in-store appointments or place orders online for pickup, delivery, or shipping. Multiple reviews highlight phenomenal and amazing customer service. Staff members are described as rockstars who are light-hearted, patient, kind, and diligent. They are commended for exemplifying true customer service and core values, with a noted honesty and willingness to go above and beyond. Specific instances include helping with complex account transfers, securing promotions, assisting with phone selections, and patiently helping resolve issues, all while creating a friendly and awesome experience. This exceptional service has even motivated customers to switch to Verizon. The team works to lower bills and add new devices efficiently.
I hate switching phones and this store made it a breeze! They got me a killer deal on a brand new phone and switched everything over seamlessly! Several different employees helped me during the process and each one was so friendly and helpful! Thank you so much!!
March 2025
Super friendly staff. Usually pretty quick and always helpful!
February 2025
Chris is amazing! Helped get our promotion that was never credited to our account. And made sure we were taken care of when on the phone with cooperate! Will always ask for him whenever we go in. Thanks Chris!
