Sporting Goods in Gretna, NE

“The worker that was there was sooooooo amazing and polite. She deserves a raised. I had a very bad experience in Levi store but soon as we walk in to Columbia she turn my upset face to a smile. So thank you. She is awesome”

“Super friendly staff!

I travel often and I love stopping at the outlet stores. Nebraska Crossing Under Armour is by far the cleanest, most organized store I’ve been to. The staff was super helpful and kind. I saw a sweater on a mannequin that wasn't on the shelf. Being the selfish person I am, I requested the mannequin be stripped of the sweater I wanted. The staff had no issue accommodating… lol.
Thanks!”

“I went in looking for a last minute purchase of a pair of shoes for a party. They had many nice styles displayed, however, they didn't have many sizes in the multiple shoes that I was looking to initially purchase. I asked if they could check the back for additional sizes and was told all of their inventory was on the floor. They had a clearance rack with buy one get one for half price where I found a pair of shoes for my party and a second pair for a Christmas present! My loyalty account was updated and I was informed of the program's rules. I gave a 4 out of 5 star only because of the lack of sizes in multiple pairs of shoes. The staff was busy arranging the shoes, but friendly when asked questions.”

“Great selection of coats. Majority of the store is 50$ off or more. Went on a Saturday and this store was completely packed with customers. Got thru the checkout line fairly quick. Keep up the great work.”

“I’ve been coming to this Nike location for years and, overall, I really like this store. I’ve had great experiences with the staff and have never had an issue until dealing with one employee, Pedro.

Unfortunately, my experiences with him have been consistently unpleasant. He has denied me a veteran discount and has been extremely combative when it comes to enforcing the store’s veteran discount policy. A veteran is a veteran. Veteran status does not expire, and customers should not have to argue with an employee to receive a discount that the store offers to eligible veterans.

What concerns me even more is that, based on other reviews mentioning similar experiences, I have to wonder whether other veterans have been treated the same way. If that is happening, I sincerely hope management looks into it.

Pedro’s attitude comes across as though he assumes customers are trying to take advantage of him or “pull a fast one,” rather than simply treating them with basic courtesy and respect. He could use some serious customer service training. He was also watching a sports game on his phone while working. Normally, I wouldn’t necessarily care about that, but when it is combined with an already poor attitude toward customers, it makes the experience even more frustrating.

I honestly hate that one employee can negatively affect my perception of a store that I otherwise really like. I’m still giving this location a positive rating because in all my years of coming here, I have never had a bad experience with anyone else. However, I strongly encourage management to look into my experience with Pedro and the experiences of other customers, particularly veterans.

One employee shouldn’t be the reason customers leave a store feeling disrespected.”