Victra, an authorized Verizon retailer in Gretna, NE, aims to provide a great experience for its customers. The store offers a wide selection of wireless devices, including phones, tablets, and accessories, with a mission to connect technology to life in a trustworthy and enjoyable way. Customer experiences vary, with many praising the helpfulness and professionalism of store representatives like Flex and Treytyn. These associates have been commended for their detailed explanations, support in transferring information to new devices, and assistance in selecting appropriate plans without pushing unnecessary products. However, not all interactions have been positive. Some customers faced difficulties during the transition from other providers, citing issues with Verizon's network and customer service. Complaints have also been raised about the conduct of certain staff members, including unprofessional behavior from a manager, which affected trust and customer satisfaction. Despite these concerns, many customers appreciate the dedication shown by individual employees, particularly in resolving issues and providing tailored advice. Overall, while Victra has competent staff who deliver good customer service, inconsistencies in management practices and system failures may leave some customers feeling frustrated. Customers are encouraged to consider their options and experiences before deciding whether to visit the store or utilize online services.
Ralph helped us and he was amazing! Kind and patient! Good experience.
July 2025
Parker was awesome! He cared and took care of a really frustrating situation.
July 2025
We had an issue with our new phones that we purchased online and Myles, Justine , and Ralph stayed late until they got them working. Myles spent over an hour on the phone with corporate walking through the issues! Great job team! I would highly recommend just going to them and not another store.
