“My son and I went into purchase new phones and new watches. Cory and the sales Rep Nick were very patient with me. They walked me through the entire process that seemed difficult to navigate and they made the process flow seamlessly! They were so kind and I will definitely go back to purchase more products from them. Great store run by amazing management! The best experience I have ever received at a Verizon wireless store.”
“I had the best experience today at Verizon and that’s in large a big thanks to the Manager, Josh. He was warm, helpful, communicative and importantly kind. This is a Verizon branch I would travel far and wide to….10/10!”
“Amelia, great service exactly what she priced it out to be everything is amazing and she talked me through the whole process until I understood it and even help me get rid of a bad phone in the process thank God and basically switch this one out for next to nothing I definitely recommend her and the store.”
“Shawn was super helpful and worked through many different scenarios to get me the best deal on a new phone. He is very knowledgeable and has the customer's best interest in mind.”
“I stopped in 20 minutes before close on the night before Thanksgiving because my phone was inoperable. There were already 4 other customers in the store and Josiah did an amazing job of handling all of us by himself! He courteously and patiently solved each person’s issue and helped me get a working phone within my budget.
He’s always so helpful when I stop by this location, but this time was particularly impressive. Josiah is a pro, does his job well & always with a smile.”
“For the first time in a while, I had a great experience at a T-Mobile store. Hayden was very helpful which my phone having issues, as well as helped me save money with home internet. Highly recommend the home internet and Hayden.”
“Jake the manager was really knowledgeable, professional, and very patient. He went above and beyond to take care of issues. Highly recommended! Great customer service!”
8AM - 5PM
13444 L St, Omaha
Mobile Phones
“Micah is absolutely amazing! He went above and beyond to make sure everything with my phone transfer was taken care of perfectly. He took the extra time to do things right — even while training a new employee — and handled everything with care, patience, and professionalism.
It’s rare to find someone so knowledgeable, reliable, and genuinely dedicated to providing excellent customer service. I was so impressed with Micah that I would love to hire him at our own company! He’s a true asset to his store, and I hope his team knows how valuable he is. I can’t recommend him enough — if you get the chance to work with Micah, you’re in excellent hands.”
7AM - 11PM
12500 K Plaza, Omaha
Mobile Phones
“Why you let me down Target wasn't even a weekend and the lines are outrageous it was one cashier and self-service open what do you think you are Walmart your Target customer service quit it let's get back to where we're supposed to be we're not Walmart we're Target thank you very much”
“So I originally went to 17650 Wright St, Omaha, NE 68130 T Mobile Store because I live out West. I got inside and saw they were busy which I was willing to wait. About 25 minutes later the guy with a nose ring said how can I help you, I said I need to return my old phone because I upgraded to the new I Phone 17 that person advised that I would need my return label and since I didn’t do the upgrade with them they couldn’t help me. I said thats not what T Mobile customer service stated so I drove out of my way during rush hour to 124th an Dodge Store and Josh Bolton went out of his way and helped me. It took 8 minutes and he apologized to me for the other stores rudeness. 10/10
Thanks Josh for the great assistance and friendly encounter.”
“I went in after having so many problems with my phone. Yazira helped me. She is the best. She was patient and kind. She was not rushing. She really tried to solve my phone problem and was successful. She deserves a raise. ??”
“Exceptional service from Gustavo at T-Mobile. He spent nearly two hours making sure my grandma and mom were set up with new T-Mobile Wi-Fi, working through issues no other reps attempted to fix. Huge thanks to his manager Adam as well — both were incredibly helpful. Give Gustavo a $10/hr raise. ⭐⭐⭐⭐⭐”
10AM - 8PM
12240 L St #103, Omaha
Mobile Phones
“Luke, Dehlia and Ana are extremely knowledgeable at their jobs. They got me a new phone and set me up on everything . All of them went above and beyond their duties in helping me. You have very valuable employees. Keep them”
“People have different experiences in different parts of Omaha.
For what it's worth, I live west of 120th and I've never had a service disruption (excluding power outages).
I swapped to metronet fiber as it rolled out and had more headaches than value. Threw in the towel with metronet and went back to Cox Internet service. Got a great deal for what I needed.”
9AM - 7PM
12180 L St #101, Omaha
Mobile Phones
“I went to a different Verizon store and I was so frustrated when I left that I was considering choosing a new cell phone provider. The staff at this location was incredibly helpful and friendly. They were knowledgeable and I was greeted immediately. I was given clear information and they took care of the issue I was having. I will definitely choose this location the next time I need something!”
“Thank you Sarah for working through every angle possible to get my daughter a replacement phone after her current one crashed. You were patient with us knowledgeable, thorough, and professional!”
“Elaina was great help for me to get my phone activated and set up through all of the technical issues she showed great patience and worked through it all! If you go to this Verizon ask for Elaina she will help you out a lot! Thank you Elaina !”
“Parker G. was very helpful in my questions on purchasing a new android cellphone. My husband also had issues with his iPhone & was very patient and helpful with us older folks.”