The U-Haul Neighborhood Dealer received positive reviews for its helpful and polite staff, especially at the pick-up and drop-off locations. Customers appreciated the assistance from staff members who were patient, accommodating, and efficient, making the rental process smooth and quick. At the pick-up desk, employees used iPads to help customers enter information, allowing them to be in and out in about 10 minutes. The drop-off experience was similarly positive, with staff members taking responsibility for check-out and ensuring the rental was inspected properly without unnecessary hassle. Customers found the trucks to be fueled and clean, and the process for signing in and out was generally straightforward, especially during business hours. However, some frustration was expressed about the online check-in/check-out system, which sometimes crashed and caused delays. Customers were advised to call ahead to confirm staff hours and avoid after-hours returns to prevent complications. Overall, the location's staff was praised for their professionalism and helpfulness, making the rental experience easier despite some issues with the online system.
The ladies at the pick-up desk were very polite and helpful.
The gentleman at the drop off location was amazingly patient and accommodating. Vet polite.
May 2023
Was helped with a very nice staff in the customer area.Quickly used the app to sign in and rent the truck. Was smooth with no wait. 10 minutes in-and-out.Truck is fueled and clean.
November 2020
Got a *Ford* was worried at first if it could do the trip from Lincoln to Holdrege. It made it, but boy what a ride!!
