Liberty First Credit Union offers a mix of experiences for its members. Many customers appreciate the friendly and helpful staff, noting exceptional service from individuals like Brian and Christine, who assist with account openings and loans efficiently. The credit union provides convenient services, including quick auto loans and account management, often with competitive rates. However, some customers express concerns about fees, particularly a $35 charge for negative account balances, which they feel is excessive. There are also mentions of practices that may lead to overdrafts, such as running debits before deposits. Overall, Liberty First Credit Union is recognized for its helpful staff and quick service, making it a viable option for banking needs, especially for those seeking personal assistance and credit-building advice. Despite some concerns about fees and account management practices, many customers recommend the credit union for its friendly atmosphere and efficient processes.
James & Christine helped me this morning. I am new to this credit union & am looking forward to working with them. They were both extremely helpful, kind, & patient. They answered all my questions & made me feel like I made the right decision to switch. Thank you!
July 2025
I went in to the lobby close to 5:00 and Cheyenne was so sweet and helpful. I felt bad going in so close to closing time, but she didn't make me feel rushed or like I was an inconvenience. Awesome customer service. Cheyenne is an absolute asset to your company.
July 2025
Cheyenne was very friendly and quick while helping me with my deposit. Great customer service made the whole experience smooth and easy!
