Custom Gems is a highly praised jewelry and gem store in Omaha. Customers love the incredible selection of gems, fossils, and jewelry, often mentioning the wide variety and unique items that turn into must-haves. The store offers jewelry design and repair services, with staff who are friendly, helpful, and knowledgeable. Many reviews highlight the excellent customer service, with staff taking time to assist and answer questions, making visitors feel welcomed and important. Prices are considered fair, and the quality of the gems and jewelry is outstanding. Visitors enjoy browsing through the rock bin and appreciate the friendly atmosphere that makes it a fun and memorable experience. Overall, Custom Gems is seen as a top gem and jewelry shop in Omaha, especially for those interested in one-of-a-kind items and great customer care.