Finish Line in Omaha, NE, is recognized for its wide selection of running shoes, basketball sneakers, casual footwear, and athletic gear from popular brands such as Nike, Jordan, adidas, Under Armour, and Puma. Customers appreciate the variety of products available for men, women, and kids, making it a convenient spot for all shoe and clothing needs. However, experiences can vary significantly between locations. While the Oakview store is praised for its exceptional customer service, particularly from one associate, there are reports of disappointing service at the Westroads location. Customers have noted a lack of engagement from staff, with some associates appearing distracted. Additionally, there have been complaints about operational inefficiencies, such as employees being unable to assist promptly due to equipment issues. Overall, while Finish Line offers a solid selection of shoes and friendly staff at some locations, there is room for improvement in customer service and store operations to ensure a consistently positive shopping experience.
I have never seen more employees do nothing than these people do,, and just float around with zero knowledge of any item that's in the store... I gave them two stars one for being open and the other for having a pulse.
August 2024
Solid selection of shoes in a pretty empty mall. Employees seemed to have zero cares in the world. Young lady helping us enjoyed a popsicle while leaving the shoes at the counter. I felt more like an employee helping my son. Super disappointing experience.
May 2024
Good selection and friendly staff. The owner/gm could do more to help the younger people running the store. They shouldn't have to run to the back to take security tags off for every customer. Fix their equipment ya bums
