Metro by T-Mobile has received mixed reviews from customers. Many appreciate the hard work and dedication of employees like Dante and Joe, who are described as friendly and knowledgeable, taking the time to resolve issues even when it took five hours. However, some customers have expressed concerns about the cell service, noting spotty coverage and slow lag on devices. Additionally, there are complaints about the level of service received during phone setup, with some feeling that the sales agents lacked adequate training. Overall, while customer service can be outstanding, there are areas for improvement in both product support and network reliability.
Dante and Joe worked very hard for literally 5 hours to solve my issue and they were both very friendly and knowledgeable. Even though it took a while things got resolved and they made sure I was taken care of before they had to close the store for the day. Both of them are amazing employees and metro is lucky to have them... read full comment
February 2024
Dante and Joe worked very hard for literally 5 hours to solve my issue and they were both very friendly and knowledgeable. Even though it took a while things got resolved and they made sure I was taken care of before they had to close the store for the day. Both of them are amazing employees and metro is lucky to have them... read full comment
May 2023
Enjoyed my phone service with them very reasonable rates for phones
