Victra, a Verizon Authorized Retailer in Omaha, NE, is known for providing helpful and friendly service. Staff members like Ash, Grayson, Grace, and Connor are praised for their patience, knowledge, and dedication to customer satisfaction. Customers appreciate the quick setup of new phones and the assistance with device protection and accessories. While most experiences are outstanding, some have noted occasional shortcomings, such as limited knowledge about certain phone features or issues like data tracking problems. Overall, the store aims to connect customers with technology in a trustworthy and enjoyable way, offering a full range of wireless devices and services. Visitors often leave satisfied, highlighting the store’s commitment to making the experience smooth and positive.
Had a great experience with Ellise at Verizon today. She was very helpful, knowledgeable, and pleasant. Ellise did a phenomenal job of helping me out with my purchase but also balancing that time with the other groups of customers that were walking in. Thanks for your help!
June 2024
Very helpful and knowledgeable. Eliese S. Started my new service and set up my new phone very quickly. Great experience.
May 2024
The gal who helped me was great! Very thorough, patient and friendly! I believe her name was Kathy.
