Hardware Stores in Papillion, NE

“I could not be more happy and thrilled with the service I got at Lowes on Friday, March 29th. After getting the run around at one of the other big home improvement stores, I walked into Lowes and asked at customer service if they installed garbage disposals and how much it would cost. He called the plumbing department and knew in less than 5 minutes how much it would ccost. I went back at found a fun, knowledgeable person to answer my questions about the garbage disposals they had on hand, and another employee, again very knowledgeable and friendly, went with me to the register to get the purchase completed. I received a call to schedule installation that evening and we agreed on 3 PM the next day. Installer was a clean cut, friendly guy, very experienced with all types of plumbing configurations. In 24 hours after I first walked into Lowes, I had my new garbage disposal installed. A boring, not very fun purchase but all three employees were helpful and friendly, and the installer was also top notch.”

“These 5 stars go ONLY to the store & specific staff in Papillion (Pat & Craig the deliverers, Nami who called this morning & obviously knew the back story & made sure communication was clarified with the still problematic delivery person_s_ from warehouse) & the delivery supervisor Corey who worked to get my freezer delivered today I stead of another week & probably still no delivery. Pat & Craig both were equally super great & should be given recognition for excellence in delivery, customer service & great attitudes. They took time to look out for the safety of my entry, walls, railing, took doors off & put them back on & didn't scratch anything, gave me the info to not plug it in for so many hours, looked it over, & took the packing trash out. The store did a good job fixing a series of non-deliveries that made me feel I was being dismissed, toyed with & not valued as a customer whatsoever. After two other no shows starting Jan 8th (only one due to weather) I called Thursday at 2 pm to make sure the truck was really going to my house between 2:30 & 6:30 & was told yes. At 6 I called & was told I was number #15 & the truck was at house #12. I called at 8 as I still had not gotten called with the 30 min notice they were on their way. The person texted it was rescheduled to Feb 2. I spent the next hour on the phone trying to get help. Then spent the best few hours & next day thinking how I could tell the most locals to not order from Home Depot if they want their stuff delivered within a few months. One friend told me it took a year to get her oven. An in-law has waited over 6-8 months for doors. Others shared their bad experiences. It's not always about availability. It's the problematic delivery system. I still believe that the truck delivery guys decided to stop for the night on the last failed delivery. I would need to see a doctors statement to believe someone fell off a ramp. Why? Because one of the delivery guys called me by mistake today & got the plan for delivery wrong & copped an attitude when he let me know he'd be at my house a little after noon & I'd been told by the delivery supervisor it would be delivered to the store in Papillion & then delivered to my house after 2. The delivery guy said he wanted to be home by 2 so that didn't work. I said I was in a massage as scheduled & would be home at 2, as agreed with Corey yesterday. Nami called & cleared that up & apologized. The guy called again & informed me he'd be taking it to the store. Two more calls as I was supposed to be getting a massage for pain relief, it was settled it would arrive after 2pm. Nami also called to let me know the truck from Papillion had left. From that point on the delivery was a breeze.This is why people can go postal & how little old lady Sunday School teachers can start using very bad words. I worked hard Thursday night to get ahold of Corporate doing everything I could to not have to wait another week. One person on the help hotline even told me the warehouse had no address. I found the invisible warehouse and was going to drive there in person and look people in the face, but then after insisting on the phone to speak to a delivery supervisor, I got to talk to Corey. He was polite, and because of his effort & the store doing what I'd asked for a few times from the delivery people who said it wasn't going to happen, I now have my freezer.I probably will never buy another appliance online through Home Depot just because that delivery experience was so bad, but at least at this point I'll continue to shop there in person if I need to.”

“I want to recognize Stephanie, Dan and Gary at the 712 North Washington St. , Papillion, Ne., Home Depot for their excellent customer service. When I enter the store, they are the associates I look for when I have questions. Stepf, Dan and Gary are friendly and knowledgeable. Although there are many hardware stores in my vicinity, I choose to shop at this location because of these 3 superb customer service employees!”