Lowe's Home Improvement in Papillion, NE, is a go-to destination for all home improvement needs, including gardening supplies, appliances, paint, and patio furniture. Customers have reported great experiences with friendly and knowledgeable staff who go the extra mile to assist. One customer praised an employee at the returns desk for being helpful, professional, and willing to seek additional help to find necessary items. In contrast, another customer encountered a less engaging employee at the self-checkout, highlighting the inconsistency in customer service. Positive comments also pointed to two employees, Keith and Jake, who provided excellent service during a recent visit for garden supplies. Their willingness to jump in and assist exemplified quality customer care. Additionally, customers expressed hope that new management could elevate team morale and service quality. One customer shared a particularly positive experience involving the installation of a garbage disposal, noting how quickly and efficiently the staff handled inquiries and installation scheduling. Another praised a cashier and an employee who helped with key duplication, emphasizing their exceptional customer service skills. Overall, Lowe's strives to create a helpful shopping environment, though experiences may vary among staff members.
Very nice Lowe's with a great gardening department!
April 2026
Went to this Lowe’s in Papillion, Nebraska and was helped by Keith. Couldn’t ask for a better service member to help us get done what we were trying to do. Keith is a wealth of information and was extremely helpful. Highly recommend this store and especially Keith.
March 2026
Lowe's was a life saver being open so late during the week I had a faucet hose pop on my food trailer and they were there open for me to keep working. Thank you
