Lowe's Home Improvement in Papillion, NE, is a go-to destination for all home improvement needs, including gardening supplies, appliances, paint, and patio furniture. Customers have reported great experiences with friendly and knowledgeable staff who go the extra mile to assist. One customer praised an employee at the returns desk for being helpful, professional, and willing to seek additional help to find necessary items. In contrast, another customer encountered a less engaging employee at the self-checkout, highlighting the inconsistency in customer service. Positive comments also pointed to two employees, Keith and Jake, who provided excellent service during a recent visit for garden supplies. Their willingness to jump in and assist exemplified quality customer care. Additionally, customers expressed hope that new management could elevate team morale and service quality. One customer shared a particularly positive experience involving the installation of a garbage disposal, noting how quickly and efficiently the staff handled inquiries and installation scheduling. Another praised a cashier and an employee who helped with key duplication, emphasizing their exceptional customer service skills. Overall, Lowe's strives to create a helpful shopping environment, though experiences may vary among staff members.
Keith in the Appliance Dept. was/is AWESOME!! Very knowledgable r/e the different makes and models. Very helpful.
August 2026
If you’re needing a kitchen designer then George at the Papillion lowes is your guy! He did such an amazing job designing our kitchen from top to bottom. Absolutely love it! Thank you!
August 2026
all staff friendly, fries hot a d great. Cheese cake (beef) Too man y pieces of hard Fat.
