Mobile Phone Accessories in Carson City, NV

“I'm a new Verizon customer. I signed up for home Internet only. I also qualified for a low income plan. Verizon offers a fantastic plan for low income individuals. yes, there's some extra paperwork, verification, proof of income etc. the low income stigma can be daunting to deal with sometimes. going to a Verizon store is best. I got all signed up, walked out with the equipment that day. home install was so simple! took about 4 minutes. easy! super happy! I got the bill , not so happy. went back to the Verizon store. got everything worked out including the amount of the bill. I was told equipment would be shipped to me and to return it immediately through UPS. I did exactly that. the next monthly charge is more than the last! I go back to the Verizon store, again. explain everything again. the account is so complicated at this point! I'm convinced the staff sees me in the parking lot they wanna lock the doors!! it took four visits to the store, over an hour each time. re explain the entire situation every time. total nightmare... the only reason I didn't give up and cancel my account was the Verizon staff! nicolas, shoshana and Conner!! each one of you made a complicated, frustrating, embarrassing situation better. you understood my frustration. I never felt judged or rushed. showing kindness, understanding and grace!! thank you for fixing my problem all the way to the end. I appreciate all your help! thank you Nicolas! thank you shoshana! thank you conner! rock stars, all of you!!!”

“Randy was helpful with fixing and adding a line to my account. He was stuck dealing with a AT&T system error preventing him from doing his job efficiently. While we both waited for AT&T to provide support to their customers and employees he provided wonderful and professional entertainment by showing us all the new extras we could purchase in store.”

“Best AT&T store I’ve ever been to! They were slammed yet they still gave every customer their undivided attention and didn’t rush them out of the store.”

“Magda is the best, so helpful and was able to help me w all my questions! As ive had bad terrible service here before by other rep… i can say Magda went above and beyond!”