Cell Phone Stores in Carson City, NV

“Awesome, it’s was slow for them but for me at-least got in first in line. One from Reno summit mall. I waited 30 minutes, so I went to different store. Funny right lol.”

“THESE GUYS ARE FANTASTIC!!
They were patient, honest and transparent with me on my purchase. Pricing was beyond fair! And customer service was epic. They worked with me to my satisfaction even beyond their normal closing time to insure I got everything I needed to be successful. Treated me like a friend. Strongly recommend doing business with them.”

“Emily helped me out a ton with my phone upgrades. Exceptional customer service. Exceptional problem solving skills. Turned a headache that almost made me switch carriers go away with a little bit of common sense and perseverance. I live in Reno and work in Carson, and I'd rather go into to the store here in Carson at Topsy. Thanks again Emily!!”

“It's a good store ,I bought iPhone 13 just for 380$ and outside or in apple store it's 629$ so I save a lot here still including with plan,activation and insurance and also he throwed free case and protector
Thank you Kumar .”

“I am not actually giving this store 5 stars.This five stars is one hundred percent for Tyler one of the associates here, tyler was capable of fixing an issue with my voicemail box that I've been working on for several months as the old phone that I had was on the 3G legacy network, when the network was closed down, my voicemail no longer functioned, I thought that this was an issue with the phone bought a new. Phone and have spent the last 5 months with multiple stores and several hours on the phone with Tech Support, trying to figure this out, after discussing things with an AI program finally came to discovery that the issue is actually with the original voicemail box being associated with the 3G. Legacy network. Explaining the situation to Tyler still had to go through with customer service, which was no help at all.But tyler was the only thing that made it possible to navigate everything and explain the situation that we had discovered. I had come to the point where the issue was not fixed.I was going to be switching carrier companies.As I cannot have a phone that does not have a functioning voice mail for business purposes. After several months , tyler is the only cursing , capable of getting this to be finished. And at the same time, Tyler is getting a 5 star review.I am very frustrated and if having to deal with this ever again on the phone with customer service that does not actually speak full english , and when there is a communication barrier talking about technical things on the server , it is almost impossible to think about continuing service. So at the same time, I would like to make sure it is understood. The customer service for business phone that I have to talk to is getting a one star.”

“Magda is the best, so helpful and was able to help me w all my questions! As ive had bad terrible service here before by other rep… i can say Magda went above and beyond!”

“Stopped in with a complicated order mix up and they were amazing and helped me correct an order. They had to call Verizon and it took an hour. The man who I initial talked to was great along with his manager. Both were very kind and knowledgeable. Thank you !!”

“Having an issue between T-Mobile and UPS. Upgraded two phones using the their trade-in offer. But UPS either lost our phones or are holding them in the Minden facility. Either way T-Mobile Corp is now not honoring the trade-in credits even though we have proof the phones are mailed. We are out a potential $2000 .
I don’t understand how T Mobile picked the carrier and sends the shipping label, yet don’t accept the proof of use of that label to honor the agreement. Luckily the corp store manager Ashley at the Topsy Ln. Carson City location took very good care of us, spending the time to call corporate and helping us with credits. She went above and beyond and deserves five stars
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
I give only four just because of the huge hustle and run around we got from t-mobile Costco and corp. dealing with UPS.”

“I’ve had some pretty disappointing experiences in the past, but today was a complete game-changer. Agustin went above and beyond—he didn’t just help me, he absolutely delivered. He jumped in right away, handled everything with speed and professionalism, and was incredibly friendly throughout the entire process. It honestly made a world of difference. Big shoutout to Agustin for turning things around and restoring my faith in great customer service!”