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“My favorite auto-parts store. The employees are very knowledgeable and helpful when I need my wipers replaced, brake or power-steering fluid, battery, anti-freeze..you name it. They always ask first the make/model/year of my vehicle in order to match what I need based on manufacturer's recommendation. The prices are competitive and I receive discounts with my card.”
“Needed brake rotors and went in for pick up . Found out that the rotors were not in stock. I was being helped by ruby . She went above and beyond to provide a great customer experience. Within 30 minutes my parts were delivered. I hope this woman gets the proper credit for an exceptional job . Tha k you .”
“It is expensive, but they did a great job. A mistake was made, but they were wiling to own the mistake and were responsive. I'll use them again. Hopefully I don't need to, but, if need be, I would.”
“Absolutely outstanding service that went above and beyond. I am stranded with a broken fuel pump on my Semi so I was going to use Uber to go get parts for my APU that was also not working properly.
Well nearly 3 hours of waiting for an Uber to go there made me call to see if they could help me out. They did. Chris and Mary went above and beyond. 10 stars. The prices were fair and they had what I was requesting. Great shop. Definitely a step above an AutoZone. ?”
“Would give 10 stars if I could. Had DEF system issue. Being from out of state I anticipated getting raked over the coals. Had to leave truck overnight. All hotels in Fernly were full. Fernley loaned me a vehicle so I could spend night in Reno 35 miles away. Cannot say enough about Michael, Dwayne, Chris the tech,and Olivia. Cannot say enough about these people. Totally satisfied and would enthusiastically recommend Fernley CJDR.”
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“I went looking for my ideal vehicle and I didn't have to look very far. With the help of Louie Mori and Nadia Lovelace they made the entire process go seamlessly. No pressure from anyone to upgrade or to just take what's on the lot. Will definitely go back and will always recommend anyone I know to go here.
Thank you to the whole Dolan Fernley staff
Thomas V.”