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“What truly made this experience exceptional was the customer service. Carvin and Rodney were amazing from start to finish. They were professional, friendly, and extremely helpful throughout the delivery and setup process.
Their positive attitude and attention to detail made the whole process smooth and stress-free. It’s not often you come across service that goes above and beyond like this.
I highly recommend both the furniture and the team — thank you, Carvin and Rodney, for making this such a great experience!
My husband Travis and I will be back for our diner table and bedroom set.”
“The guy that helped us his name was Chris, he was so polite, respectful and helped us with our purchase. He explained a lot in detail as we spoke and was convincing. I wld highly recommend mattress firm to anyone looking for a bed in hopes that they come across someone like Chris”
“Tammy was very easy to work with. I didn’t feel pressured into making a decision, and she clearly explained the 4 month “if you don’t like it you can return it” policy.”
“The process of buying furniture from purchase to delivery is such a positive experience. The quality, pricing and professionals at every level are seamless. I will always make this store my first place to shop.”
“Preston was amazing! We were short to make the payment for our mattress and he told us about a program and was able to purchase my mattress!!! He is the best sales man ever! I do recommend coming and speaking with Preston!”
“Location I went to was on Mall Ring Cir. Jeremy was amazing and very helpful. He helped find exactly what we needed and was able to get it to us the same day!! Chris from acima was wonderful, helped us get financed and walked us through everything making it easy to understand. Very pleased with the service we received.”
“Alicia helped me from start to finish(2x). She's personable, patient, respectful and knowledgeable. Thank you , Alicia and Dave, for working with me. Respectfully, Ruthie”
“We had a great experience with LV Sofa Factory and John. He worked with us to create a custom sofa that is exactly what we wanted. Once delivered (2 weeks earlier than promised) we decided to add another section and they could not have made the process easier. We look forward to working with them again as we furnish our home.”
“5/5
First, we love our furniture! We bought a Playday 2 pc sofa and a Bettie 5 pc. dining set. We bought the dining set first then picked it up ourselves. The process was easy and their warehouse personnel were helpful. Unfortunately, it had a scratch on the surface so we went to the store and Audrie was super helpful on replacing from start to finish. We then decided to buy the sofa so they can deliver at the same time as the replacement (We picked the taller dining set of the same price) and the delivery process was efficient as well. We’re now satisfied as to how things worked out!”
“We had just moved here from Washington and was sleeping on a blow up mattress. Ms. Donna was so helpful and got us and my mother in law set up with beds, bases, and even a few pillows. We are having the best nights sleep and can't thank her enough!”
“Appearances are very deceiving! JC the owner is one of the most delightful and genuine business owners I've met in quite sometime. I was in the market for a small dining table and maybe a small bed but due to my own financial restraints I only purchased a table. JC was patient, listened to my needs and showed me everything he had in stock which allowed me to make my decision faster and easier. I highly recommend paying JC a visit, even if it's just to say hello and let him show you his large variety of pieces of different styles of furnishings and I'm sure you'll find his prices very reasonable. Ty JC for your patients with my unrealistic expectations but helping me at least get a nice sturdy dining table.”
“Just went in for a box spring, the ordeal literally took a couple minutes, which is why I was hesitant to go to a mattress store from the get go but this was very easy. No trying to upsell, which was my biggest thing. We’ll be going back for mattresses later this year. Super affordable and good quality! Very friendly staff/owner also”
“Jerry and Jefferey were so easy going and fast they’re very professional and respectful of the things in our home and got the delivery done in 30 minutes or less! Appreciate their hard work”
“Best place for Mens Big and Tall section. The employees are very helpful, especially Moises in the Men's dept. Sign up with your number I had 7 $10 vouchers I was able to use. It pays (literally) to shop here.”
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“As someone who has been in auto sales for 32 years, I really appreciated the way Big Ben handled everything. He took the time to ask what I was looking for, what I wanted to spend, and then showed me exactly that.
He never tried to upsell me into an overpriced mattress, and he made sure to include my girlfriend in the process since we both need to be comfortable in the bed.
Thank you, Big Ben, for making what can usually be a long, drawn-out, boring process quick, easy, and efficient. Great experience all around!”