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“Came in for an allergy test on my 9 month old baby. I was concerned the phlebotomist may have trouble sticking a baby and not sure how I’d get him to hold still. We lucked out with Cheyenne as our phlebotomist! She was so confident and positive it calmed my nerves. Another nurse helped my wiggly babe and they got a vein on the first stick. Turned a scary mom experience into an easy peasy one.
My one suggestion would be for them to add a “I need help” button in the lobby because it seems like some of their clientele struggle with the iPad/digital check in!”
“I highly recommend obtaining an appointment to go to any Quest Diagnostics. Myself, I like to try for an early appointment. I went right in, checked-in via my cell phone and I barely sat in their waiting room when I was called in. The technician was friendly and I barely felt the needle go in.”
“Quick and Easy online booking process through their rapidtesting website. I booked an appointment at 11am for 11:10am. I didn’t wait and got the result 1h later.I did a covid antigen home test who was negative but i had symptoms so i went to IC Labs to make a PCR test who was positive. Tests are expensive but if you can afford it, it worth it.”
“Arrived ontime for an 8:10 am appointment. Checked in with mobile My Quest. Entered the waiting rooom. My name was already listed in the Appointments screen. Jasmine called me only minutes after 8:10 am. Jasmine was excellent; professional, experienced, quick and efficient. Boom. Mic drop”
“I was not expecting a male technician but grateful to him and how professional he was. He made a point of asking how/where prior blood draws were most successful on my right or left arm. That opened the door to say blood is always best drawn with a butterfly needle somewhere on my right hand. He didn't even take time to look elsewhere but rather went directly to the right hand and had a number of vials drawn quickly then I was on my way! VERY IMPRESSIVE !!”
“I never have any problems with Quest Diagnostics on S. Eastern. I always make an appointment, my time comes, and they call me very quickly. All the techs are very professional, and they make sure your experience is a pleasant one. I'm in and out right away.”
“Professional, courteous and competent staff are the key to this Quest location. The facility needs to freshen up it's interior by repainting the exam rooms.”
“I arrived late and they got me in much faster than the check-in machine said. Shout out to Arlin who drew my blood two weeks in a row, first week I didn’t even feel it and next week she got blood from my left arm which almost nobody can do ?”
“I reviewed Dr. Small 5 stars independently but I wanted to also reward the recognition, acknowledgement, and change this office has experienced since my last visit. It is clear the owner and staff are serious about improving the total patient experience. I hope the entire medical community is watching and follows suit. Thank you!”
“The young lady at the front desk Vee, was amazing. I had scheduled for something that couldn’t be done at this location. Vee not only was helpful but called the other location and told them I was on my way. She went above and beyond!”
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“USDTC has always been so helpful every time I’ve called in and had questions . The staff is always very professional and friendly. I have recommended them to many of my friends with trucking company’s .”