Shoe Palace is noted for having good choices of shoes, including for specific activities like parkour and for hard-to-fit children. The staff is generally described as helpful and amazing, providing great customer service. Many customers report being super happy with the location and state they will definitely be back. The clerks are often super cool, incredibly nice, and empowered to take care of customers, such as by processing refunds with zero hassle. While staff is somewhat friendly most of the time, some reviews note that the check out person can occasionally be grumpy. A minor critique mentions that help can sometimes be unavailable on the floor, particularly near closing time. Overall, customers appreciate the service and choices available.
They were helpful when we were getting our shots here. My kid is hard to fit and we'd been to plenty of places so we're glad they had good choices for shoes that are good for parkour.
November 2023
They didn’t have my shoe but Cameron helped out as much as possible .. thank u
September 2023
Samantha and Alex both took care of me Alex was amazing when I first talked to him it was a little inconvenience on my shoes but they turned around and they gave me a great customer service. I will most definitely be back. If Alex ain't a store manager he should be a store manager.
