Cricket Wireless Authorized Retailer in Las Vegas is a store known for its friendly and professional staff, offering great customer service. Customers often mention that the team is helpful, attentive, and willing to explain options clearly, making the shopping experience smooth and satisfying. Staff members like Amairani, Tomas, and Titi are praised for their helpfulness, patience, and ability to listen to customer needs without upselling. They go the extra mile, with some even traveling to other locations to assist customers with phone pickups. However, the store can experience long wait times, especially during peak hours and weekends, with some customers waiting up to 45 minutes to be helped. Despite the delays, the store’s manager, Carlos, is recognized for his professionalism and attentiveness, ensuring customers feel heard and leaving satisfied. The store staff is also noted for their positive attitude and professionalism, making it a worthwhile visit for those who don’t mind the wait. Overall, the location provides solid service and helpful staff, making it a good choice for phone purchases and plan setups.
Walked in and purchased a 1200.00 iPhone. And the young lady that helped me was awesome. I wish I could remember her name. She was at Sunset and Stephanie. Anyways I have always been an Android user so I was so lost with the iPhone. Everybody at that store was very helpful as they always are. Thank you😊
December 2023
This location has amazing customer service!! Amairani and Tomas were Amazing! They explained the options clearly to me and had a great attitude when I changed my mind. Tomas even went to pick up phones at a different location!
October 2023
Titi helped me purchase a new phone. She listened to my needs and didn't upsell me but sold me a perfect affordable phone. We talked for 2 hours between customers while she downloaded my old to new phone. She is amazing!!
