Lowe's for all of your home improvement needs. Stop by the local Las Vegas, NV Lowe’s to pick up gardening supplies, check out new appliances and paint colors or try out new patio furniture. The store offers very good prices. However, customers report significant frustrations with staff and policies. Employees are often not trained to answer questions about products. Salespeople may lack expertise, with one noting a salesman could not properly discuss a refrigeration system. Employees are sometimes seen just standing around and will not help, even at checkout where the express line is usually the only line open, resulting in a long line with one employee helping everyone. There is always a line at customer service. The new return policy is a common point of upset. While loss prevention is understood, the policy now completely denies quick exchanges for store credit, requiring refunds that can take days. This bureaucracy is problematic in the home improvement world where getting the right part right away is needed. Store layout and equipment also cause issues; you cannot enter through the garden door, and handicap carts are blocked from that exit due to shoplifting concerns, which a customer suggested could be managed differently. Some feel the store does not cater to all customers, with one stating it seems to only cater to very All American customers. Ultimately, while many love Lowe's, experiences suggest a need for better training, staffing, and customer-focused policies.
