Public Storage in Las Vegas offers convenient self-storage solutions with free reservations and an online rental option to skip the counter. Customers praise the personal attention and helpful staff, with reviewers highlighting the excellent customer service provided by managers like LET and Sandra. One customer was even able to upgrade to a larger unit at a great price when they encountered an issue with their original unit. However, some reviewers note that the facility itself could use improvement, with complaints about the property being dirty, with broken elevators and a lack of available carts. Access to the facility is also limited after business hours. One customer felt the rent increases over the past year were unfair, given the lack of property upgrades or maintenance. Overall, Public Storage seems to provide a mixed experience, with top-notch customer service from the staff contrasting with an aging and poorly-maintained facility. Customers looking for a clean, well-lit storage option with extended access hours may want to consider alternatives in the area. But those who value friendly, personalized service may still find Public Storage a suitable choice, despite its shortcomings.
They made some positive changes, especially in the area of hours of operation and the actual onsite manager being available.
July 2026
The front desk clerk was very helpful. She got me right.
June 2026
Niecy was one of the best customer service people in my entire lifetime. Had a real conversation and cared about my storage unit. Thank you Niecy and I hope you get that Cadillac IQ!
