Saks Fifth Avenue offers a diverse selection of products from various brands, making it a popular shopping destination. The store features a notable men’s shoe department where customers have praised the exceptional service provided by staff members like Victor, who is known for guiding shoppers and helping them find what they need. Many customers appreciate the attentive assistance, especially in the alterations department, where professionals like Anselmo provide expertise for delicate garments. However, some reviews indicate that customer service can be inconsistent. While many staff members are friendly and helpful, there have been experiences where customers felt rushed or received unclear answers to their questions. This highlights an opportunity for improvement in training and support for the representatives. Despite some mixed feedback, shoppers often leave satisfied, especially after receiving personalized attention, as seen in the Jo Malone department, where a knowledgeable associate helped customers select the perfect fragrance. Overall, Saks Fifth Avenue retains a reputation for quality products and a generally pleasant shopping experience, although enhancing customer service consistency could further elevate the store’s appeal.
This was the cleanest department store I've visited to date. It appeared once we made it known what we were looking for, every associate knew. It was creepy 😳 yet great to get what was needed and leave.
November 2025
The young ladies -Ana and sorry I forgot the other lady’s name- who work for the INITIO section are very friendly. I got Musk Therapy from them and will be back for Oud for greatness.
October 2025
Staff is amazing. But the store is very bare and boring.
