Verizon is a leading provider of mobile, 5G home internet, and business solutions, with a convenient retail presence in Las Vegas and a robust online ordering system. Customers praise the exceptional customer service experienced at the local Verizon store, where employees are described as "terrific" and go above and beyond to assist with product returns, troubleshooting, and account setup. The store offers a range of options for customers, including in-store pickup for online orders, free 2-day shipping, express lockers, and same-day delivery where available. Customers can also schedule in-store appointments through the online platform for added convenience. Reviewers highlight the knowledgeable and patient staff, who take the time to ensure customers fully understand their options and are set up for success. One customer, in particular, was impressed with the associate Mike, who not only helped with the phone activation process but also provided additional credits and deals to ensure the customer was satisfied with their switch to Verizon. Overall, Verizon's Las Vegas store offers a seamless and personalized shopping experience, with a focus on exceeding customer expectations through excellent service and a wide range of product and delivery options.
The employees here are terrific! I felt so taken care of. We came to return a product purchase from another location. We were seated at a table. In a few minutes, a staff member came to the table and assisted us with the return process and made a phone call to Verizon for us. It was so easy. Perfect customer service!
May 2025
Jesse was very helpful and patient while setting up a new phone for an elderly relative.
April 2025
I showed up without an appointment and they helped me try to troubleshoot my issue and then when we couldn't fix gave me numbers to call
