The AT&T Store in Reno provides phones, tablets, smartwatches, and connected devices along with wireless data plans for every need, including prepaid and unlimited options with nationwide 5G service. Customers consistently praise the amazing and professional customer service at this location. Reviews highlight that representatives handle unique situations very professionally and are polite, helpful, and fast, ensuring customers are taken care of and can get in and out of the store quickly. Staff members are noted for going above and beyond, figuring out challenging solutions like transferring data from a malfunctioning device. They are also extremely helpful in explaining processes, informing customers of promotions and charges, and finding the best plans to meet specific goals and comfort ranges. Many customers express they had a great experience, feel they got a steal of a deal, and plan to return or recommend the store to friends.
Staff worked diligently and quickly making the process smooth and fast. At the same time very friendly to my 1 year old. Great store and great people.
January 2024
The customer service is amazing at this location. I was in a very unique situation trying to get my phone upgraded and the representatives at this location handled it very professionally through the whole process. Anna in particular made sure that I was taken care of. Thank you for a great experience!
November 2023
The young lady with braces helped me and she AMAZING! So polite and helpful. Lemmon Valley store is my new AT&T store
