“The store was not busy so we got full attention from both Michael and A.K. right away. They were good at explaining the advantages and disadvantages of the many offers and plans available, and we were able to make a selection without having to go away to do our own research. Great customer service!”
“I am only giving 5 stars due to everytime i came in for any of my Verizion needs! Collin Has been so wonderful. He deserves a promotion. I have never meet anyone that know tech like he does.i only have returned due to him always helping me out.”
“Joseph and marieli at the cricket store in the north town area are extremely kind and courteous and was able to help me with my new phone they deserve to be greatlyrecognized for their service to thecricket customers”
10AM - 7PM
2900 Clear Acre Ln Ste N, Reno“Jennifer was great! thank you . You know whats funny, I myself didnt do this, the sales rep took it upon herself to do this review of herself while setting up my phone. Thanks Jennifer for giving yourself 5 stars”
10AM - 7PM
3502 S Virginia St Ste A1, Reno“This is the best store in Reno, with the best team of professionals, They speak English & Spanish, and I will always return here when I have questions and want upgrades. They should train the other stores! Parking is great too!”
“Just had a very positive experience at the store when Casey helped resolve an issues I was having with my iPhone. It was a technical problem with IPv6 not functioning when I was on cellular data. Well, I know a bit about networking, and I jumped ugly when I thought I was getting a BS answer. Casey stood his ground, very professionally, and worked with me even though I was clearly not in the best frame of mind. The issue was resolved, and he even went above and beyond what I would consider normal support to try and find out why the problem had occurred in the first place. Bad service gets noted all the time...but this guy did a very good and professional job, and deserves recognition for that. Well done!”
“I absolutely can't say enough about the great customer service I received from Nick, the manager, and from the sales representatives at this AT&T store. They spent a lot of time helping me with a complicated technical issue. They were very patient and explained everything to me clearly.”
“Both Alex's & JJ were Incredibly helpful & Got all of our questions answered in a timely manner! I would Give them 6 Stars if I could for the attention & Time we received and how quickly we got our phones going! they worked as a team to get us up & Going! Thank you AT&T & Team!”
“Daniel and Patty and the team are extra milers. You couldn't get better service or kinder people. This was a world class store. I am beyond satisfied and happy. Frfr.”
10AM - 7PM
495 Keystone Ave Ste C, Reno“The tech at Cricket heard the noises my husbands phone was making before we reached the counter....she fixed the issue in 30 seconds, no lie...she was great...Cricket gets better all the time!”
“The customer service is amazing at this location. I was in a very unique situation trying to get my phone upgraded and the representatives at this location handled it very professionally through the whole process. Anna in particular made sure that I was taken care of. Thank you for a great experience!”
10AM - 9PM
5150 Mae Anne Ave #207, Reno“J.C. was awesome. Everything was streamlined and I got exactly what I wanted and the service is better than my last carrier. I’ll probably be adding lines soon.”
10AM - 7PM
4385 Neil Rd, Reno“Apparently all the Metro offices changed their phone numbers 3 weeks ago and didn't update Google Maps.However Metro has been phenomenal for me for 3 years.”
“Outstanding customer service and a pleasure to work with. This is a busy location but the wait time was minimal. I highly recommend this location for all your MetroPCS needs!”
“I was having trouble getting a new line up and running, even though I had visiter other Verizon stores for help. Luckily I stopped in this location and Esmeralda was so helpful! She gave us all the information and guidance we needed to get the line going. Esmeralda is very knowledgeable and was willing to do what it took to solve our problem. Grateful to know she’s there.”
“I am sincerely impressed by the service I received from Alex Vasquez at this location. He has been incredibly helpful and kind during a very stressful and time consuming customer service issue. He offered me a solution to resolve my situation after listening to my Customer Loyalty conversation that was long winded and useless. Alex is a true gem in this crazy world. Thank you Alex!!”
“Tre was amazing!!! I have been without my phone working properly for going on 4 weeks and he fixed it in a matter of minutes!!! Thank you so much!!!! I am sending everyone to him!!!”