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“I am writing to commend Luis for his exceptional customer service. Being the first customer of the day, I was met with a level of care and attention that is rare to find. Luis handled our transition from Verizon to AT&T with total expertise. His 'gold standard' approach actually encouraged me to purchase additional accessories for our iPhone 17s because I felt so well taken care of. Luis is a massive asset to this location!”
“Yi and Alexa helped us out (on different days) so that we could resolve an issue we were having porting over a phone number. They were very professional and helpful. We couldn’t do it without them, thanks ATT team!”
“Karina was AMAZING!!
Thank goodness for her patience and persistence! She helped me get my phone and get my number transferred from T-Mobile (terrible). I’m so glad to have AT&T now and to be able to come see Karina and her colleagues at this storefront!!”
“Top Notch! I had trouble with my Samsung phone and got excellent help here even though my prepaid Verizon plan is not one that is currently offered. Mr. Dakota is knowledgeable and efficient. He quickly and easily solved my problem, fixed my phone, and answered all my questions. Highly recommended Verizon store!”
“I have to give 10 stars to the ladies this morning. I was selling a phone to one of their customers and they helped me unlock the phone reset the password which took a couple hours for Apple. I have never ever Seen such exceptional customer service Stephanie you are amazing 10 thumbs up my favorite girl. I appreciate you helping me with the language barrier today. And making sure that your customer was happy. It feels good To be treated with kindness and respect, thank you hope you enjoy the coffee”
“Jennifer was great! thank you . You know whats funny, I myself didnt do this, the sales rep took it upon herself to do this review of herself while setting up my phone. Thanks Jennifer for giving yourself 5 stars”
“The sales person who served me was named Natalie and she was super helpful and very kind , she basically is why I chose to go with this server provider, that and the coverage has always been great.”
“Hosea was amazing.
After having an iPhone stolen, he stayed after his shift to make sure our new phone was set up correctly to be able to monitor a medical sensor. I can’t say enough good things about Hosea.”
“Lynzee was just a great help after having my phone stolen and guiding me through the process of what to do in this situation. She helped me with my new phone as well. Lynzee did amazing customer service job!”
“Took my Motorola Android phone in to get some bugs taken out and they fixed almost everything.. 90% Improvement!! $00.00 THANK YOU ????????”
“Janie was our hero today. The switch over from our previous carrier to AT&T has been a total nightmare, but there was one issue that could actually be fixed, and she was more than happy to help. This store handled it in a friendly and efficient way, which we truly appreciated after everything we’ve dealt with. We will definitely be back.”
“Jiovani Aguirre is such a great customer services rep. My biggest issue with AT&T is I always feel like there are hidden fee's. Then the monthly prices is always more then what they tell you its going to be. The reason I am writing this review is because Jiovani seems to be a very honest and detail person. When I left with my purchase I felt very secure with my purchase and rate plan. On top of that great feeling with him, I was leaving town to go home and I was in a rush but I wanted to purchase from him. He didn't start work until mid afternoon and I really needed to leave before then. His co-worker (wish I knew her name) was a very standup good person. Instead of her taking his sale, she called him. To see how he wanted her to handle it. He had to get to school, but he rushed in and took care of me! My experience at this location was 5 Stars!!! Its nice to deal with honest and good hearted people. Thank You to both of them!
PS... If anyone reading this, works at the Plumb store and knows which girl I am talking about. Could you please respond to my review with her name. I feel like she deserves a shot out also.
She worked the morning of 3/9/26”
“This is the only metro store I will go to in reno. The yound hispanic man that works there is very knowledgeable and knows what he is doing. His customer service is amazing ?”
“This is the best store in Reno, with the best team of professionals, They speak English & Spanish, and I will always return here when I have questions and want upgrades. They should train the other stores! Parking is great too!”
“Vansssa is the absolute best I started off very upset with the 611 over the phone because I ordered 2 tablet before Christmas time never recieved 1 of them. Argued back and fourth until finally came in to the store and Vanessa along with her manager helped me resolve it and gave me my tablet free . Really helped me out highly recommended 10000+ starts !✨️”
“Got a new Pixel to replace my iPhone 12 and Keinye (I'm sorry I totally forgot your name dude but I'm sure whoever reads this / goes there / supervises the store will know who I'm talking about) transfered my line /eSIM super quick, transferred all my apps and data to my new phone and was super chill and kept me updated. Great customer service the GOAT cricket wireless employee.”
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“Tre was amazing!!! I have been without my phone working properly for going on 4 weeks and he fixed it in a matter of minutes!!! Thank you so much!!!! I am sending everyone to him!!!”