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“I am writing to commend Luis for his exceptional customer service. Being the first customer of the day, I was met with a level of care and attention that is rare to find. Luis handled our transition from Verizon to AT&T with total expertise. His 'gold standard' approach actually encouraged me to purchase additional accessories for our iPhone 17s because I felt so well taken care of. Luis is a massive asset to this location!”
“This AT&T store was the best experience I’ve ever had at one of their stores!! Usually I HATE going into AT&T but this location is the best in customer service, knowledge and friendliness”
“I had an outstanding experience thanks to Lazaro! He was the only employee working at the time, yet he remained professional, and was incredibly patient while helping me fix an issue with my phone. He was extremely knowledgeable and took the time to explain everything without making me feel rushed. What impressed me most was that while he was helping me, he was also greeting every customer who walked in and assisting others without missing a beat. Even though he was clearly busy, everyone was acknowledged and treated with kindness and respect. Employees like him are hard to find. He went above and beyond, and because of the excellent service I received, I will absolutely be returning to this store when it's time to upgrade my phone. He truly deserves recognition—and in my opinion, a raise—for the outstanding customer service he provides”
“I have to give 10 stars to the ladies this morning. I was selling a phone to one of their customers and they helped me unlock the phone reset the password which took a couple hours for Apple. I have never ever Seen such exceptional customer service Stephanie you are amazing 10 thumbs up my favorite girl. I appreciate you helping me with the language barrier today. And making sure that your customer was happy. It feels good To be treated with kindness and respect, thank you hope you enjoy the coffee”
“Mario at the AT&T in Damonte Ranch Parkway was exceptional! He provided excellent service , very knowledgeable. It was a seamless transition to set up a new account for my Internet and cell phone. Overall, my experience at the AT&T was excellent. And Mario helped with that!”
“Joe and Alex fixed a issue we had online for us. They both went out of their way to fix the issue we had ordering online. Great customer service here. Kind employees.”
“They could use MORE staff upon opening on a Saturday morn, as there was ONLY one person available / occupied while others waited. The initial staff could NOT resolve my problem, but the Manager was knowledgeable enough to do so, and I am appreciative of their kind assistance.”
“Janie was our hero today. The switch over from our previous carrier to AT&T has been a total nightmare, but there was one issue that could actually be fixed, and she was more than happy to help. This store handled it in a friendly and efficient way, which we truly appreciated after everything we’ve dealt with. We will definitely be back.”
“Huge shoutout to Marcos at the AT&T on Kietzke Lane! My SIM card got locked and my phone was completely useless, but Marcos stepped up and helped me big time. He got my phone activated and running perfectly again, and he even waived the fee to give me the new SIM card for free since money was tight. Incredible customer service—he really looked out for us when we needed it!”
“Took my Motorola Android phone in to get some bugs taken out and they fixed almost everything.. 90% Improvement!! $00.00 THANK YOU ????????”
“Jennifer was great! thank you . You know whats funny, I myself didnt do this, the sales rep took it upon herself to do this review of herself while setting up my phone. Thanks Jennifer for giving yourself 5 stars”
“This is the only metro store I will go to in reno. The yound hispanic man that works there is very knowledgeable and knows what he is doing. His customer service is amazing ?”
“Ok. I actually visited the one on Mccarran Blvd. in Sparks. She was awesome & I would highly recommend this location.
Do NOT recommend the location on Rock Blvd., Sparks. Got there at 5:06 p.m. (open till 7 p.m.). A handwritten sign..back at 5:30. Annoying but...waited as important to get transaction completed. 5:43 STILL not back so gave up and went to McCarran Crickett where we were helped immediately.”
“Nina is amazing! I had a tough situation and could not get help by calling the ATT line and she really stuck with it and found a solution and had such a positive attitude.”
“Akhil absolutely took care of me. I came in looking for a new phone plan, and not only did he help me get onto a better plan, but he also helped me upgrade my phone, which was definitely overdue.
I originally wasn’t looking to get a new phone, but mine was starting to fall apart, so I was open to it if I found the right option. Akhil took the time to explain the different options and helped me find a phone that was actually a great fit for my needs rather than just trying to sell me the most expensive thing.
After feeling like I was overpaying with AT&T, it’s honestly refreshing to feel like I’m being taken care of. Akhil was knowledgeable, patient, and genuinely focused on making sure I got what worked best for me. I’m very grateful for his help and would absolutely recommend seeing him if you’re looking for a new plan or phone.”
“Got a new Pixel to replace my iPhone 12 and Keinye (I'm sorry I totally forgot your name dude but I'm sure whoever reads this / goes there / supervises the store will know who I'm talking about) transfered my line /eSIM super quick, transferred all my apps and data to my new phone and was super chill and kept me updated. Great customer service the GOAT cricket wireless employee.”
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“Tre was amazing!!! I have been without my phone working properly for going on 4 weeks and he fixed it in a matter of minutes!!! Thank you so much!!!! I am sending everyone to him!!!”