The AT&T Store in Reno provides phones, tablets, smartwatches, and connected devices along with wireless data plans for every need, including prepaid and unlimited options with nationwide 5G service. Customers consistently praise the amazing and professional customer service at this location. Reviews highlight that representatives handle unique situations very professionally and are polite, helpful, and fast, ensuring customers are taken care of and can get in and out of the store quickly. Staff members are noted for going above and beyond, figuring out challenging solutions like transferring data from a malfunctioning device. They are also extremely helpful in explaining processes, informing customers of promotions and charges, and finding the best plans to meet specific goals and comfort ranges. Many customers express they had a great experience, feel they got a steal of a deal, and plan to return or recommend the store to friends.
Gracie was the best! She was instantly welcoming and very helpful. Her and her fellow staff are clearly knowledgeable and supportive of each other’s efforts in helping their customers.
January 2026
Brian is good and very quick and friendly A plus for him
January 2026
Vanessa provided such excellence customer service I couldn't possibly express the level of satisfaction with words here. Management take notice, retain, and promote above peers. She has the customer's and companies best interest in mind for sure. Haven't been proud to be a customer in so long. Thank you, Vanessa!
