Best Buy offers a wide selection of products, including laptops, eBook readers, keyboards, and travel accessories. The store is often clean and well-organized, making shopping easy. Staff members are generally helpful, knowledgeable, and polite, providing assistance and answering questions without pressure. Customers appreciate being able to try demo models before buying. While the store sometimes appears messy, especially during busy times like Black Friday, overall service quality has improved with management efforts. Prices are considered reasonable but slightly high by some. Customers value good customer service, good products, and the convenience of the shopping experience.