First Independent Bank, a division of Western Alliance Bank, is a regional bank that offers a full range of tailored commercial banking solutions with a focus on relationship banking and outstanding service. Founded in 1999, it has offices in Reno, Sparks, Carson City, and Fallon, providing local market expertise combined with national capabilities. Customers and visitors consistently find the bank to be clean, organized, and staffed by friendly, professional employees who are helpful and welcoming. Staff members are praised for their kindness, knowledge, and willingness to go above and beyond to assist clients. Many reviews highlight the personalized service and genuine care shown by the team, making each visit feel friendly and comfortable. The bank's commitment to exceeding expectations and providing exceptional customer service is evident in interactions with clients, whether handling transfers, cashier's checks, or investment accounts. Overall, First Independent Bank is recognized as a caring, professional, and reliable community-focused bank that values its customers.
The team at Western Alliance Bank is fantastic. Ashley Bernard is my quarterback at the bank and the level of both communication and support is unrivaled!
October 2025
Sam, Cindy, Josie, Elvia, and Z are AMAZING tellers with great customer service skills. They definitely need a raise for all they do, good job ladies!!!!
March 2024
I just wanna say that every time I have come into the bank, the ladies and gentlemen that work there have always been so nice and, more importantly, very helpful to me and my business. Thank you for your very hard work!!
