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“My daughter needed a new IPhone, so we met at T-Mobile and we’re helped by a sales technician named John. He was amazing. Before my daughter unloaded her two toddlers out of the car, John advised her she just needed to go to the Apple Store and they would honor her warranty and get her a new phone right away. John then reviewed my plan and found away to update the plan I was on, get me a new IPhone for next to nothing extra per month, and helped me through the whole process. I would recommend John and their T-Mobile store for anyone looking to upgrade their phones or just get information on a new plan that they might qualify for. Warren”
“Amazing customer service, Kesh is so above and beyond!
I couldn't believe how easy it was to set up either, and how great the service is!
Wish we would have known about you a long time ago.”
“Installation was professional and very clean. Joshua Pereyra extremely knowledgeable and answered all my questions regarding skyfiber internet services. And yes he gives a Damn! Thanks Joshua for being so respectful !!!”
Open 24 hours
50 W Liberty St, Reno
Internet Service Providers
“I have worked with Will and the NetNV team on multiple projects over a span of almost three years…NetNV’s commitment to the customer is unparalleled.
They are beyond supportive and responsive as they implement often unique solutions to complex problems.
Support Local ~ Support NetNV
Jason R.”
“Great experience at T-Mobile. I just got a new phone and the whole process was smooth and easy. The girl who helped me was super nice <3 professional, and honestly made the experience enjoyable. She explained everything clearly, was patient, and had a great attitude. Really good service overall — you can tell she actually cares. ?”
“This is an Amazing T-mobile store. Grace and Arthur were very knowledgeable about everything we needed help with. Upgraded hubby phone from iphone 7 to a 16. Let us know about Apple Watch special for me. Helped us set up a temp phone and directed us to others who could help us further. We had to come back twice because our situation was so unique but they greeted us like we were old friends each time. And every customer that came in while we were there received the same patient and thorough service.”
“Moved to Lovelock 2 years ago asked on the local classified page who everyone used for internet. Great Basin contacted me personally. Never have I ever had any huge issues. I had one or 2 payment issues. They were taken care of right away. They were on top of it right away. I recommend their service to anyone living in Lovelock NV”
“I just wanted to say thank you to this store. My son has autism and is obsessed with T-Mobile logo. He is 5 years old and went today with my mom and my husband and they asked if they had a shirt we could buy for him. The lady was so kind and hooked him up with some goodies. My son is beyond happy and we are just so thankful for their kindness.”
“Love this place - resolved a very hard issue in like 10 min. Austin and Fatima were so kind and so fast, I’m glad I came here because they have the ability to solve problems”
“Wow this place always gives me the best deal. Tyler was awesome and the whole team made my day.
I will continue to bring my business here and friends and family ❤️”
“T-mobile provides the highest quality customer service of any phone company. Huge shoutout to Kevin and his team at the Reno plumb store: they are sufficiently staffed, incredibly knowledgeable, efficient and fast, in addition to being kind and fun to visit—if you haven’t switched to T-Mobile you’re missing out on saving a ton of money of and a guaranteed better experience than any other phone service. Thanks Kevin!”
“I went there to cancel my cable which I hated to do but my husband passed away and I couldn’t afford it and they were very nice and helpful and made it very easy to do because I wanted to keep my Internet, of course, and they were great”
“Spectrum may just be like all the other ISPs that provide mediocre service for a premium price because they have a local monopoly.
But this specific store had multiple people who were very helpful, and they deserve good reviews for their work.”
“I had a great experience switching to Verizon Wireless thanks to Blake! My previous online order got completely messed up (the phone was sent to the wrong address), and I thought it had been canceled. Instead of dealing with online support again, I went into the store to get help in person and I’m so glad I did.
Blake spent hours on the phone with different departments to fix port in issues with my old online account and told me to call to clear the unexpected charges, even though I wasn’t officially a Verizon customer yet. He was patient, knowledgeable, and truly went above and beyond to make sure my number was successfully ported over.
Everyone at the store was friendly and welcoming. I highly recommend this location if you want real, helpful customer service!”
“So impressed with every bit of it. Wonderful associates, friendly, helpful. Modern ! This company has never done me wrong. Patient, helpful and I will use them again in the future. Highly recommend.”
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“Doug and his install crew were efficient, helpful, and fast. Getting set up was easy, and the service they provide is excellent. I called this morning for help with my modem, and they responded immediately and resolved the issue right away — you just can’t get that level of service from the big conglomerates. The pricing is great, and the internet speeds are perfect for someone who works remotely, is online all day, and enjoys streaming games at night”