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“My daughter needed a new IPhone, so we met at T-Mobile and we’re helped by a sales technician named John. He was amazing. Before my daughter unloaded her two toddlers out of the car, John advised her she just needed to go to the Apple Store and they would honor her warranty and get her a new phone right away. John then reviewed my plan and found away to update the plan I was on, get me a new IPhone for next to nothing extra per month, and helped me through the whole process. I would recommend John and their T-Mobile store for anyone looking to upgrade their phones or just get information on a new plan that they might qualify for. Warren”
“Amazing customer service, Kesh is so above and beyond!
I couldn't believe how easy it was to set up either, and how great the service is!
Wish we would have known about you a long time ago.”
“Installation was professional and very clean. Joshua Pereyra extremely knowledgeable and answered all my questions regarding skyfiber internet services. And yes he gives a Damn! Thanks Joshua for being so respectful !!!”
Open 24 hours
50 W Liberty St, Reno
Internet Service Providers
“I have worked with Will and the NetNV team on multiple projects over a span of almost three years…NetNV’s commitment to the customer is unparalleled.
They are beyond supportive and responsive as they implement often unique solutions to complex problems.
Support Local ~ Support NetNV
Jason R.”
“Ernesto and Travis were absolutely amazing helping me upgrade my phone. I appreciated their upbeat, helpful customer service. They got me in and out of there and under 20 minutes. Very professional and helpful young men. Thank you!!
This is a second review I had to go in to the store because I was having problems with my phone and I couldn’t figure it out. Audrey and Ernesto were amazing! They helped me and had everything situated within 10 minutes. I didn’t feel like a burden. The customer service at this store is beyond phenomenal. Thanks to both of you once again.!!”
“Moved to Lovelock 2 years ago asked on the local classified page who everyone used for internet. Great Basin contacted me personally. Never have I ever had any huge issues. I had one or 2 payment issues. They were taken care of right away. They were on top of it right away. I recommend their service to anyone living in Lovelock NV”
“Service was quick and prompt. The store had very approachable friendly staff. Answered my question to my satisfaction. Definitely returning here to pay my bill.”
“Leo was the young man that helped us today and he was very patient and very kind. Other customers came in and he was able to help them as we were waiting for things to connect on our new T-Mobile phone. He was great!”
“I stopped in this location because I was going to get my haircut and T-Mobile was next door. I had gotten tired of spectrum and already had switched my internet to T-Mobile, so thought I'd see about switching cel service, too.
Lydia was the young woman that helped me and she was wonderful! She was knowledgeable and friendly and cheerful. Anything that Lydia wasn't sure of, she asked her manager, Cesibel, who was equally friendly and cheerful and knew what to do to proceed.
Very happy and highly recommend this T-Mobile location!”
“Love this place - resolved a very hard issue in like 10 min. Austin and Fatima were so kind and so fast, I’m glad I came here because they have the ability to solve problems”
“T-mobile provides the highest quality customer service of any phone company. Huge shoutout to Kevin and his team at the Reno plumb store: they are sufficiently staffed, incredibly knowledgeable, efficient and fast, in addition to being kind and fun to visit—if you haven’t switched to T-Mobile you’re missing out on saving a ton of money of and a guaranteed better experience than any other phone service. Thanks Kevin!”
“dion genuinely helped me beyond words. i had a very frustrating and traumatic experience with t mobile where they refused to unlocked my fully paid off phone. they were unable to switch my current phone over to spectrum due to this. dion was able to offer us different options and plans within these circumstances! after we came up with a game plan to switch i realized the phone i had hoped to get was out of my budget. he then went to the back and found me a similar model that was on sale! i was going to leave spectrum today without a new phone but dion made it possible. thank you so much for your help!”
“Spectrum may just be like all the other ISPs that provide mediocre service for a premium price because they have a local monopoly.
But this specific store had multiple people who were very helpful, and they deserve good reviews for their work.”
“I have to add additional comments about Arturo in Reno. He was very patient and went way beyond expectations to identify benefits and savings we didn’t know existed or even to ask about. Could not hope for a better representative for Verizon.”
“Great experience. I was helped by Aaron on both occasions, knowledgeable and understanding. Help save money and add spectrum tv for free. 10/10 go ask for Aaron.”
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“Doug and his install crew were efficient, helpful, and fast. Getting set up was easy, and the service they provide is excellent. I called this morning for help with my modem, and they responded immediately and resolved the issue right away — you just can’t get that level of service from the big conglomerates. The pricing is great, and the internet speeds are perfect for someone who works remotely, is online all day, and enjoys streaming games at night”