O'Reilly Auto Parts in Reno, Nevada, located at 7540 Longley Lane, offers a wide range of auto parts, tools, and accessories. Customers appreciate the store's services, including free battery testing, wiper blade and bulb installation, and Check Engine light testing. The store also features a free Loaner Tool program, allowing customers to borrow tools for their projects. Reviews highlight the exceptional customer service provided by the staff. Many customers have noted the willingness of employees, such as Mitchell and Juan, to go above and beyond in assisting with purchases and installations. Even when customers have not bought parts from O'Reilly, the staff has been known to offer help, which has left a positive impression. While the store is clean and has friendly staff, some customers have mentioned that prices on certain hard parts can be high and that parking can be limited due to delivery trucks occupying spaces. Overall, O'Reilly Auto Parts is recognized for its helpful service and commitment to customer satisfaction, making it a recommended choice for auto needs.
Most of the workers are good, but there's always one screw lose. Good for a quick stop and shop.
March 2025
I took in a battery I bought from them a year ago. They were friendly and tasted the battery, which had gone bad. The battery was still under warranty and I was given a new battery for free. They were very helpful during the transaction.
November 2024
Wow! Unexpected customer service! I went in to buy some wiper blades for my truck. Mitchell, the assistant manager, helped me with the purchase then offered to put them on for me...seriously? I could have done it but he happily helped me. What a nice and rare experience.
