Verizon offers a welcoming experience for customers seeking mobile, 5G home internet, or business solutions. The Reno store provides helpful services, including the option to schedule in-store appointments online and pick up orders with free 2-day shipping or express lockers. Customers have praised the knowledgeable and friendly staff, who are willing to answer questions and work to find discounts. Representatives like Malia, Caesar, Clint, and Blake have been highlighted for their patience, professionalism, and dedication to customer satisfaction, making the buying process smooth and enjoyable. However, some customers have expressed frustration with the lack of support for older phone models and issues related to returns. Overall, this Verizon location is recognized for its exceptional customer service and commitment to helping clients with their needs.
Went in to upgrade my phone and My Representative Ronnie was really helpful and made sure I walked out of the store with the best deal getting me a new phone and not making my bill go up a ton! Really appreciate that, Verizon this guy deserves a raise!
January 2026
I came in for account help when the website/app let me down. Despite the store being really busy, I was seen quickly. Brian helped me out and he was quick, thorough, and professional.
December 2025
Blake was super helpful, personable, informative...all the things you want in a sales associate!
