Verizon Business Services has received positive reviews from customers for its excellent customer service. Customers who visited the Sierra Summit store were impressed by the patience and knowledge of the staff, particularly a young man named Zack, who helped them with their needs and wants. The service was described as "awesome" and customers were "super happy" with the overall experience. Additionally, the Verizon team was praised for their quick and efficient service in resolving issues. Customers appreciated the friendly and professional approach of the staff, with one customer describing it as the "best customer service" they've ever had at a mobile phone store. However, one customer had a negative experience with Verizon's phone customer service, where they encountered confusion and rude representatives. This customer decided to visit the local store instead, where the store manager, Jose M., was able to resolve the issue and provide the desired level of customer service.
we changed from ATT to Verizon and it was the best decision we have ever made. We went to the Sierra Summit store and worked with a young man name Zack. He was awesome, so much patience and great knowledge of all their equipment and what our needs and wants were. We have been super happy with our service.
November 2023
Everyone was so nice and patient with my grandmother. Great service. Had to stop by later with an issue and they jumped in and fixed it quickly. Great Job Verizon team today!!
April 2023
Was very quick and to the point I like the new innovation to customer service now
