Single Digits Inc

Internet Service Providers
Hours: Single Digits Inc. specializes in providing seamless Wi-Fi network solutions that deliver the connected life experience for end users, while helping property owners break free from uninspired connectivity to boost revenue. Their comprehensive services include guest, resident, and customer internet solutions, supported by enterprise-class software, network design, engineering, professional services, ongoing maintenance, monitoring, multi-lingual support, revenue reporting, and authentication tracking. The company currently serves over 3,600 clients worldwide across industries such as hospitality, student housing, senior living, and multi-family residential. Customer reviews highlight a mix of strong technical support and areas needing improvement in customer service. Many clients appreciated technicians who arrived promptly, demonstrated helpfulness, and focused on resolving issues efficiently. For example, one technician was praised for turning around a frustrating situation by installing necessary hardware and ensuring the internet was fixed, leaving the customer satisfied despite minor communication gaps. Another technician was described as kind and helpful, resolving a problem quickly. However, some clients expressed frustration with the support process, citing long wait times, repeated calls, and delays in technician visits—sometimes exceeding a month without resolution. One customer shared that despite daily follow-ups, they faced ongoing issues with scheduling technicians and receiving updates, which impacted their work and personal life. Others criticized the support team for poor communication, long hold times, and unprofessional service, noting that technicians often missed scheduled appointments. Overall, Single Digits Inc. is recognized for its effective technical responses and professional technicians but faces challenges in customer support and communication that could improve to enhance overall customer experience.

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1. Bedford, New Hampshire