Cell Phone Stores in Concord, NH

“We came in with what seemed to be an impossible iPhone fix and 20 minutes later we walked out with a perfectly restored iPhone!!
Could not possibly have been happier!
Thank you so much, Joe!! ??”

“Ordered a new phone for upgrade which was being sent via snail mail. An hour after ordering, Verizon added that phone onto my account and deactivated my current phone. Customer service (phone) was useless because they can't help without access to the phone associated with the acct or my email. Email requires 2 point verification which sends to my bricked phone.

Thankfully a local store was open and Matt was able to help reactivate my phone.

Thanks Matt
Verizon, do better. This experience was horrible, especially since I was awaiting a phone call from a doctor related to an ill family member.”

“My wife and went in to the Concord NH AT&T location this weekend to get a pair of new smart watches. Returning home we noticed her watch did not come with a charger. My wife returned on Wednesday to ask if that was standard for that specific watch as mine did come with one. The staff there was baffled that there was not one in the package. They immediately helped her through the process of receiving her charger. Thank you very much AT&T staff, please keep up the great customer service!!”

“I had a GREAT mobile expert in this T-Mobile location help me. His name was Brett Reno. I ran in with my old phone, that had a small amount of moisture in it. I explained to Brett I need to have him quickly assist me in getting my old phone information transferred to my new phone because it took me almost 3 days to get my phone unlocked. I couldn't use the touch screen, I could see all my calls coming in and I couldn't answer them also was able to charge it no problem. Brett was very personable and over all seemed very concerned to try to get me everything from my phone. He made my T-Mobile experience way better than anytime I have ever been into any location. Not that every other mobile expert I had was bad but just didn't make an impression like Brett did. I just want to leave this here because I work using my phone and it took so much stress off my shoulders when I was finally able to transfer the files from my old phone to my new phone.”

“On Jan 19, my family and I purchased 4 iPhones. Mason and the staff there were very helpful and spent hours helping us transfer our phones. The deal was that we would not have to pay any money for three of the phones through T-Mobile with our trade-ins. T-Mobile is charging us despite our understanding that they wouldn’t. My husband and I went in to discuss that bill a couple days ago. I became frustrated with the situation and I took out that frustration upon the girl helping us. That was wrong. I have worked in retail before and I have been on the receiving end of a customer’s dissatisfaction. It is awful. I would like to apologize to that employee for my behavior. It was wrong of me and I have not stopped thinking about it. I am so sorry. You seem like a lovely person and you did not deserve to be treated that way. I don’t want to make you feel even more awkward by apologizing in person, but I hope you can find it in your heart to forgive my outburst.

I’m still hoping the miscommunication about the bill can be resolved, but no matter the outcome, I appreciate that everybody there was willing to help despite my poor attitude.

Thank you.”

“Dealt with Bryce. Had an amazing experience, explained all the details patiently he’s a great asset to your organization. I encourage you to give him a pay
raise”

“Tina is great! Super patient and personable. She helped me with an uncommon problem and worked with me every step of the way. Thank you for making a problematic situation as stress-free as possible!”