Verizon's Concord store offers a wide range of services, from the latest mobile devices to 5G home internet and business solutions. Customers can conveniently schedule in-store appointments or place online orders, with options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. The Concord store is highly regarded, with customers praising the knowledgeable and helpful staff. The sales representatives, such as Tina, are described as "awesome" and go above and beyond to assist customers. Customers appreciate the convenience of the corporate store, as opposed to third-party locations, which are reported to be "horrible." The service provided by the staff is consistently excellent, with customers highlighting the clear explanations and problem-solving abilities of representatives like Ryan. While some services may no longer be available in-store, the staff makes every effort to address customer needs, even when redirecting them to call centers. Overall, the Concord Verizon store provides a positive customer experience, with knowledgeable, helpful, and attentive staff who work diligently to meet the needs of their customers.
The employees were very helpful and informative with my issues. Thanks for your continued helpfulness and support.
March 2026
Meg did a great job diagnosing the problem with my phone and fixing it. I am so thankful for her help!
March 2026
Tina is great! Super patient and personable. She helped me with an uncommon problem and worked with me every step of the way. Thank you for making a problematic situation as stress-free as possible!
