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“Adam and Michael from the Derry location were very helpful and provided excellent communication about a lost package. Much appreciated, keep up the great service!!”
“The counter associate was extremely helpful with assisting me with shipping my package. It is nice to interact with someone that is kind and professional. Well done!”
“Love this place. No better shippers in the state and I’ve been involved in import/export businesses for years. I’ve been to many of these kinds of locations. And this takes the cake. They have such personalities working there. The shorter Irish guy (I forget his name, maybe Chad?) is so helpful and funny. The short girl is the best tho, she helped on a busy Saturday and she bent over backwards to help me ship out gifts to my family.”
“Used their digital fingerprint service after I got an appointment via Printscan. Staff was knowledgeable and the system was clean with dummy proof instructions. Quite happy they offer this service, just wish it was further north. Two hour drive one way. Worth it though.”
“Mixed up and technologically challenged, I had to ask for help from an attendant at Staples. I needed to print some important documents. I had a 'code', but somehow things kept getting mixed up and just could not get these papers printed! When I asked the young man for help, he came over, explained the one mistake I made (not sure that was true), but with a smile on his face, he magically made the 12 pages of documents appear! He was kind and I learned just what needed to be done for the next time. Not as difficult as I thought , and I think I might be able to do it on my own next time. I'm happy and a bit smarter..”
“I live in the city and usually ship things in the city. this usps trip was one million times better than any city usps experience. it made me consider moving back out to the suburbs.”
9:30AM - 3PM
215 S Broadway, Salem
Shipping Centers
“This is an excellent UPS store based on my experience. Lauren tries to keep everything moving even when the line is long. She personally packed up 40 pieces of antique stemware that I had to send out and made sure it was safe and sound. I have also used the notary here and they are very patient and helpful. 5 Stars!”
“Terrific salespeople. Walked me to items I couldn't locate. Explained ways to save even more with current offers. Helped me load the app. All were friendly and demonstrated patience and curtesy throughout our interactions.”
“The ladies here, especially Paula, are extremely helpful and kind! Depending on what I’m sending, I am usually in and out of there in less than 10 minutes as well.”
“I just wanna give a big shout out to Shane Burleigh and Derrick Hewitt and the team at this Estes terminal. We had recently worked with a new customer who was experiencing downtime from machinery failures, who had to expedite one of the machines for repair. After that machine was fixed, the back up machine needed to be repaired and we needed to get it picked up quickly, and I worked through Derrick and Shane to promptly get a regular service pick up made and moving. The reason for the five stars is not because of the quick follow up, which was greatly appreciated, but rather the professionalism and how Shane just went about his business getting it done for us. Estes is a core carrier of ours not because of their pricing but because of their people. Derrick has always been Available, caring and consistent and I’ve yet to work with an Estes Operations person who doesn’t care. I’ve been in this business a long time, and I compliment go first to Rob Estes whom I met several times early in my career and what he’s built with his family, but most importantly to the great people that work for this company. Thank you from all of us at New Light! ??❤️?”
“Printing from Staples online was fast and easy. My documents were ready sooner than expected! The staff working in printing were very attentive and made sure I was happy with my prints before I left!”
“Robyn was Superb!! She made my very important shipping process extremely simple and painless and even fun!! If I lived closer, I'd choose this store every time.”
“Wonderful customer service. Went in for passport renewal for the first time and Tom was amazing, he helped me and family get everything sorted. He was patient, friendly and helpful.”
“They have what we need in a lower priced store brand.
Note: Store brands are usually in a less obvious location, whereas brand names are easily visible.”
“Never had a problem with this location. Understand that they just work there and they don’t make the rules. So be patient and let them send your mails/packages…”
“Above and beyond service; my delivery driver (Monty possibly?) went out of his way to make sure my package was delivered to me on a final delivery attempt. He also asked what time I get home from work, so he can deliver future packages when I’m actually home; making future experiences much less stressful. A+++!”
“I ship 10+ packages a week here, have never had one get lost before, staff is all very friendly, can get busy at this location but other than that this place is great.”
7:30AM - 12PM
61 Raymond Rd, Auburn
Shipping Centers
“I ship a lot of packages for the company I work for and have stopped into this post office many times. All employees have been wonderful especially Rola who has processed my orders on several occasions.
A+ service with a smile.”
“Great customer service, called at 1pm to see if I could come pick up my shipment instead of waiting for delivery, Ann Marie that answered the phone was extremely pleasant, checked on my shipment and said it was still on the trailer but give them an hour and they will have it ready. When I got there and walked in a gentleman came right out of his office and took care of everything. In and out in 15 minutes, very pleased.”
“Friendly staff in the office, helped me with a special request with a smile. Our delivery is consistent and reliable. I appreciate all they do to deliver to us even in NH winter weather!”
“Michelle is an amazing employee who works her butt off and consistently goes above and beyond. She treats every customer with respect and hustles every single day to deliver the best service and the most positive experience possible.
With that being said…
She should not have to work alone. Every day she faces a line out the door, overflowing packages across the counter and down the hallway, and the workload of multiple people—all by herself. USPS truly needs to hire additional help to support her. Having three registers but only one employee is not fair to Michelle, and it’s not fair to the customers relying on this location.
Thank you, Michelle, for everything you do.
Now it’s time for management to step up and support you the way you support everyone else.”
“Amy, is an Angel spent hours working with me to help me,get what I was print right, while still helping other customers. Customer service still lives in this location and I am so happy I came here. THANK YOU VERY MUCH AMY!”
7:30AM - 2PM
955 Goffs Falls Rd Ste 998, Manchester
Shipping Centers
“I was in today for my passport renewal. Sue was amazing. I was stressed when I got there and left feeling like there good people in this world. Who will still go above and beyond!! Thank you again Sue”
“Shout out to Sebastian Jones (assuming this is the office he’s at ?) for reverse engineering our package that had its label fall off mid transport and get it back on its way! Mad dedication there. Thank you again!”
“My experience with Melissa at this location has surpassed any experience I’ve had at any post office by leaps and bounds. I’ve had many experiences with other employees at other USPS locations that were less than helpful, and she was the exact opposite. The USPS is beyond lucky to have someone like her that knows how to confidently help customers. I really appreciate her professionalism.”
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“Nick, an associate at the UPS store in Derry is a very professional employee...helpful, polite. knowledgeable and responsive. He went out of his way to help solve a shredding problem despite the fact that there was a long line of customers waiting for his attention. UPS is very lucky to have him on their Team!”