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“I showed up in a blizzard and they were there! Nicole was polite and friendly. I'm there every couple of months to ship out items and it's always a breeze.”
“As someone who often has anxiety doing errands that warrant a trip to the ups store, I am so grateful for how warm, friendly, and efficient the staff are here. Nico and Sally were great and I will absolutely be back if I require those notary services or help with mailing! Thank you!”
“Patricia Shanley, the customer care agent, was exceptional and followed this shipment from start to finish, checking with me regularly, which is very rare today. Top agent, top company. Much prefer to use DHL over other carriers in the future thanks to this excellent customer service.”
“Great post office—always friendly and welcoming staff. They greet you with a smile and are always ready to help with any questions. Recently they installed a drop box, so if you have many packages and ship often, you can just drop them in the bin without waiting. Excellent location! 10/10.”
“I originally left a negative review after several frustrating experiences with the print department at this location. After speaking with the new General Manager, Nic, I wanted to update my review and give credit where credit is due.
I have been a Staples customer for many years and have historically had very positive experiences with the print team. In May 2022, the team introduced me to the digital print service by encouraging me to email my projects to the store. Over the years, employees have helped me improve projects, suggested alternatives when I was pressed for time, and even introduced me to Canva. I have always appreciated that level of service.
My recent experiences were very different. I recognize that I sometimes have last-minute printing needs, and I don’t expect the store to accommodate every request immediately. My frustration was with repeated situations where I felt there was little effort to find an alternative or explain what options were available.
After my most recent experience, I ultimately cancelled my order and went to FedEx when they opened at noon on Sunday. Shawna was working by herself with approximately six customers and still went out of her way to help me find a more economical solution. She even cut my project in half for me. That experience really demonstrated how much of a difference a solution-oriented approach can make.
However, I want to give Staples management credit for how they handled my feedback. Nic personally called me, listened to my concerns, apologized for my experiences, asked me to provide the details so he could look further into the situation, and invited me to give Staples another opportunity.
That response made a difference. I appreciate a manager who is willing to listen rather than dismiss a customer’s concerns.
I’m updating this review because I believe businesses should be held accountable when things go wrong, but they should also receive recognition when management makes a genuine effort to address the issue.”
“Outstanding service, customer support and products! I have come to rely on Melissa and her team in the Printer Services department and their work is always top notch! I would 1,000% recommend Staples in Londonderry! Sorry that the pictures are a little blurry. The recipients of these keepsakes loved them!!”
“This is an excellent UPS store based on my experience. Lauren tries to keep everything moving even when the line is long. She personally packed up 40 pieces of antique stemware that I had to send out and made sure it was safe and sound. I have also used the notary here and they are very patient and helpful. 5 Stars!”
“I live in the city and usually ship things in the city. this usps trip was one million times better than any city usps experience. it made me consider moving back out to the suburbs.”
“I had several Amazon returns first thing on a Sunday morning. The colleague, Caden, was fantastic. He was very efficient and polite. It only felt like a few minutes while he got the return’s taken care of.”
“Printing from Staples online was fast and easy. My documents were ready sooner than expected! The staff working in printing were very attentive and made sure I was happy with my prints before I left!”
“Elvis was our delivery driver for our furniture delivery via Estes. He was incredibly professional, kind, and helped us immensely with our heavy furniture item that had to brought down a steep driveway and through a narrow hallway in our home. I received multiple texts and calls to let me know he was on his way, and the delivery was prompt and perfect. We HIGHLY recommend Elvis and Estes!”
“I had a very easy experience dropping off my packages at this location! The store had a very clean and welcoming environment which was refreshing to say the least!”
“Special shoutout to Stacey. She’s polite respectful and everytime I go to the post office she delivers excellent customer service. Today was no different and personally got on her hands and knees to help me wrap a bulky rug that I was returning to California from the SHEIN warehouse. Thank you so much Stacey! Also Razz was delightful and helpful as well.”
“The ladies here, especially Paula, are extremely helpful and kind! Depending on what I’m sending, I am usually in and out of there in less than 10 minutes as well.”
“Tom helped me out today and went above and BEYOND to help me with my biometric fingerprinting and immigration questions! He was very kind & totally didn't have to do it, but he went out of his way to help me answer questions that he didn't need to answer. Thanks so much Tom... someone give this man a raise!”
“Enjoy every experience I have when having to ship packages or return Amazon packages. Staff is friendlier and happier than other shipping businesses I will not name.”
“Scott M did an amazing job transporting our equipment. He skillfully navigated our lot and delivered the pallet exactly where it should have been. Extremely friendly. Also great communication and He was right on time. Highly recommend!”
“Basel is such a good employee! He is patient and has such good customer service. We came here to renew our passports and he explained everything to us and helped us out! He is very friendly and communicates very well 10/10 service.”
“I ship a lot of packages for the company I work for and have stopped into this post office many times. All employees have been wonderful especially Rola who has processed my orders on several occasions.
A+ service with a smile.”
“Michelle is an amazing employee who works her butt off and consistently goes above and beyond. She treats every customer with respect and hustles every single day to deliver the best service and the most positive experience possible.
With that being said…
She should not have to work alone. Every day she faces a line out the door, overflowing packages across the counter and down the hallway, and the workload of multiple people—all by herself. USPS truly needs to hire additional help to support her. Having three registers but only one employee is not fair to Michelle, and it’s not fair to the customers relying on this location.
Thank you, Michelle, for everything you do.
Now it’s time for management to step up and support you the way you support everyone else.”
“Friendly staff in the office, helped me with a special request with a smile. Our delivery is consistent and reliable. I appreciate all they do to deliver to us even in NH winter weather!”
“Swung down this morning to pick up a package that said “hold at customers request”. Dude behind the counter was very polite and explained it was just an error of it being on the wrong truck and would be delivered next day but I was there early enough and my truck hadn’t left yet so he was able to snag my package. Super helpful thank you!”
“The people here get 5 stars, BUT the passport service you pay for online gets ZERO STARS. I paid over $200 for an expedited passport servicr and it did LITERALLY NOTHING. You still have to pay for the expedited passport at the post office, hell, it doesn't even include the cost of the pictures. You are paying $200 and all you get is a typed version of the form you can get for free. Absolutely a scam.”
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“Competent young employees 🙌
I'm sure applying for this job they had no idea they'd be constantly doing Amazon returns... with that said it's very refreshing seeing kind helpful young adults!!!
I Had 5 stupid amazon returns & had to print some labels also there was 3 people in line ahead of me and They worked so fast and efficient it wss amazing I was in there 3 mins even with the line 🙌”