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“I’ve had the same tent since college (10 years now), the Nemo Dagger 2P. The cord in the tent poles wore out and lost the elastic element so I contacted the manufacturer, Nemo, since they have a lifetime warranty. They were super responsive and stated they could re-thread the poles and replace two that were slightly bent for free, I just needed to pay to ship the poles to them. Shipped the poles for $50 a few months ago. Received confirmation when they were received, when Nemo starting repairs (with estimated turnaround time) and when they were shipped back.
I just got around to opening the box and to my surprise, not only are the poles replaced and the cord re-threaded, BUT we also received a hand written thank you with an apology for a delay (I didn’t think it took long at all), stickers, AND a few serious coupons!
I feel like stuff like that doesn’t happen often anymore and I’m super impressed with the quality and care the customer service and repair teams provide. What a great experience! I’m a Nemo supporter for life!”
“If you’re looking to further your scuba experience as a Dive Master (or even if you’re just getting started), I cannot recommend Portsmouth Scuba enough. This summer I completed my Dive Master certification through their program and while it came with its own set of challenges, as anything new and worth doing does, it also came with plenty of reward. The staff was patient, knowledgeable and encouraging and I am no doubt a better diver because of them and because of this certification. I can’t thank my mentors and friends enough for their support throughout my continued journey. Bubbles up!”
“Great service! Getting ready for what I hope will be many runs in my future, and was told I needed to get my feet analyzed to get the right shoes. Honestly I was skeptical that was necessary. But I learned a lot about my feet and how I run that I am really glad I did! Great friendly staff! I am sure I'll be back!”
“Shout out to Allan with the 5 ⭐ service and providing a unique customer experience. He sized me up, explained so much about how kicks fit on the foot and even took a video for me to send to some friends so I could get feedback on which pair to purchase.
Zach has a solid crew working there who keep the store merchandised to perfection, I’ll be back for sure!”
“A brick-and-mortar store that has been around for decades offers all manner of outdoor sporting goods as well as Maine tourist paraphernalia. Highly entertaining displays, super friendly/knowledgeable staff and top quality goods. Look for sales to find bargains.”
“Great experience taking the Scuba certification course with Craig. He took good care of us and taught us with patience and care. I really enjoyed learning and working on the skills. Thanks to Craig, I can finally get my certification!”
“I came in twice the other day to buy gear for my 8 and 4 year old, the knowledge and patience exhibited by the employees ( JP and Brandon) were nothing short of exemplary. They explained things in a way I(someone who knows nothing about skating/hockey) understood while also not overloading me with info. Because of them I signed up for the rewards program and will undoubtedly be back the next time hockey gear is needed. Keep up the great work JP and Brandon”
“Huge shout out to Sandra at Collins sportswear. My daughter lost her team sweatshirt during the season. I reached out and they were able to make a replacement (special order) and ship it to me. I have ordered lots of team gear from them over the years and it’s good quality and comfortable. Thank you so much!!!”
“Where do I start well the owner is a great guy and his brother ,shop workers are the best around, great quality gear, clean environment, and great coffee at NOA:)”
10AM - 7PM
336 US-1 Ste 3, Kittery
Sporting Goods
“I really like this place, I go every summer and they always have good deals. I always buy shoes here and you can get a great durable pair for around 60 dollars that will last you a year.”
“We had an incredibly positive experience at DICK'S Sporting Goods thanks to the store manager, Dave.
We were purchasing our first treadmill and came in with a few specific criteria, but weren’t exactly sure which model would be the best fit. Dave went above and beyond to guide us through every option in the store, clearly explaining the differences and benefits of each without ever being pushy. He was refreshingly honest and realistic about pricing, which we really appreciated.
What stood out the most was how much he genuinely cared about making sure we had the best experience. When our preferred treadmill wasn’t in stock locally, he made sure we were able to get it as quickly as possible.
We’ve now had our treadmill for about a month and absolutely love it. Dave truly made the entire process easy and enjoyable.
Thank you, Dave, for such a great experience. We are officially loyal customers to your Newington store!”
“Chris was awesome helped me out while I was looking for some good shoes, didn’t end up having my size but his honesty and professionalism are what make EMS the best sporting goods brand store in the state”
“I came in with my friend Adam to Famous Footwear and immediately Nadine approached us asking if we needed any help. My immediate response was yes, actually we do. I told Nadine I needed specific running shoes and she happily assisted me in finding the perfect running shoes. If your looking for top quality shoes and great customer service look no further because you'll find it at Famous Footwear in Rochester, NH.”
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“Needed bindings for my new skis, had a great experience at covered bridge sports. Very nice and knowledgeable employees, they did the work fast, and the prices were lower than nearby competitors. Highly recommend their ski services”